Mail Merge Failure when Merge more than 20 Records

Question

Hi. 
 I'm hoping someone can help me. I noticed that when I try to mail merge more than 20 records to a word certificate doc, the system provides the following error: 
 Mailmerge generation failed Exception in thread "main" com.sage.crm.core.exception.MailMergeException: com.sage.crm.core.exception.MailMergeException: java.lang.NullPointerException: srcDoc&#13; 
 This above error comes directly from the SQL log file (which I set to 5 to see what was happening). 
 Is there a way to increase this threshold to 500? 
 Let me know. 
 Thanks, 
 Stephane

Sage CRM · Accepted Answer

I wonder if decimals then has anything to do with this. Are you working with custom fields? And what are the data type in the database?

Sage CRM

Mail Merge Failure when Merge more than 20 Records

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