Hello - we purchased Sage CRM in July last year as first step - with plan to follow on with Sage ERP afterwards. It seems that here in UAE support and knowledge for this product is very limited. We purchased from a Platinum reseller and to be quite frank they don't seem to even know how to support the system. Still it is not fully operational and until now they haven't been able to connect to our exchange server for email synchronisation...... also MailChimp will not work (both pretty standard requirements I would say!
anyone able to offer advise or guidance as to whom actually can help us in this region?
Lomas Middle East
Thank you for your post. I am sorry that you feel that the support you have had has been very limited. I am going to bring this to the attention of my colleagues in the Dublin development office and in the local office.
I look after training for colleagues in Support. You are welcome to contact me via [email protected]
Hello thanks for reply, SAGE Middle East are well aware of this problem but in spite promises of escalating this issue (been going on for over 3 months) nothing is happening..... a CRM that cannot synchronise emails is a very limited CRM.
It would be appreciated if you can prioritise this for us....
Have you been given case reference numbers? Please send these to [email protected] for my attention. (Jeff)
Sorry no reference numbers given - we just receive email from the local authorised reseller and Sage Middle East themselves always saying ‘problem has been escalated’ this has been going on weeks and weeks!
If a case has been escalated from your partner to Sage ME then there would be a reference given to them. If the case is then escalated from Sage ME to what is called 'Level 3' (they are in Dublin) then there would be a case reference for that. I have access to the Dublin L3 system. Your partner or the local Sage office should be able to give you the reference numbers as these are used to track performance.
Ok thanks I have requested the case reference numbers as soon as I receive ill let you know