Hello

Thank you for your post.  I am sorry that you feel that the support you have had has been very limited.  I am going to bring this to the attention of my colleagues in the Dublin development office and in the local office.

I look after training for colleagues in Support.  You are welcome to contact me via [email protected]

Hello thanks for reply, SAGE Middle East are well aware of this problem but in spite promises of escalating this issue (been going on for over 3 months) nothing is happening..... a CRM that cannot synchronise emails is a very limited CRM. 

I have escalated this issue with my manager and commercial colleagues.  I will find out from my colleagues in Dublin what has been escalated.

You can find information about both MailChimp integration and Exchange Integration on the Sage Support and Training YouTube Channel:  https://www.youtube.com/playlist?list=PLzoSvuWIsmU8V6lRBCsOijCKnIj_DrtcD

I've also written blog articles about the various integrations you can find on Sage City.

Is there any update?

Hello as yet we have not received any update from Sage Middle East apart from the usual ‘it has been escalated’ answer - still almost 6 months in with our installation no exchange sync and cant use Mailchimp.

Thanks for the update.  I am sorry that this is taking so much time.  I will contact colleagues again and see if I can sort this out for you.  

In the meantime would you mind posting details of the Mailchimp issue in another thread here on the community?  It maybe something that I or other community members could advise on.

It would be appreciated if you can prioritise this for us....

Have you been given case reference numbers?  Please send these to [email protected] for my attention.  (Jeff)

Sorry no reference numbers given - we just receive email from the local authorised reseller and Sage Middle East themselves always saying ‘problem has been escalated’ this has been going on weeks and weeks! 

If a case has been escalated from your partner to Sage ME then there would be a reference given to them.  If the case is then escalated from Sage ME to what is called 'Level 3' (they are in Dublin) then there would be a case reference for that.  I have access to the Dublin L3 system.  Your partner or the local Sage office should be able to give you the reference numbers as these are used to track performance.

If a case has been escalated from your partner to Sage ME then there would be a reference given to them.  If the case is then escalated from Sage ME to what is called 'Level 3' (they are in Dublin) then there would be a case reference for that.  I have access to the Dublin L3 system.  Your partner or the local Sage office should be able to give you the reference numbers as these are used to track performance.

Ok thanks I have requested the case reference numbers as soon as I receive ill let you know