Hello - we purchased Sage CRM in July last year as first step - with plan to follow on with Sage ERP afterwards. It seems that here in UAE support and knowledge for this product is very limited. We purchased from a Platinum reseller and to be quite frank they don't seem to even know how to support the system. Still it is not fully operational and until now they haven't been able to connect to our exchange server for email synchronisation...... also MailChimp will not work (both pretty standard requirements I would say!
anyone able to offer advise or guidance as to whom actually can help us in this region?
Lomas Middle East
Thank you for your post. I am sorry that you feel that the support you have had has been very limited. I am going to bring this to the attention of my colleagues in the Dublin development office and in the local office.
I look after training for colleagues in Support. You are welcome to contact me via [email protected]
Hello thanks for reply, SAGE Middle East are well aware of this problem but in spite promises of escalating this issue (been going on for over 3 months) nothing is happening..... a CRM that cannot synchronise emails is a very limited CRM.
I have escalated this issue with my manager and commercial colleagues. I will find out from my colleagues in Dublin what has been escalated.
You can find information about both MailChimp integration and Exchange Integration on the Sage Support and Training YouTube Channel: https://www.youtube.com/playlist?list=PLzoSvuWIsmU8V6lRBCsOijCKnIj_DrtcD
I've also written blog articles about the various integrations you can find on Sage City.
Is there any update?
Hello as yet we have not received any update from Sage Middle East apart from the usual ‘it has been escalated’ answer - still almost 6 months in with our installation no exchange sync and cant use Mailchimp.