Quality of support in Middle East?

Hello - we purchased Sage CRM in July last year as first step - with plan to follow on with Sage ERP afterwards. It seems that here in UAE support and knowledge for this product is very limited. We purchased from a Platinum reseller and to be quite frank they don't seem to even know how to support the system. Still it is not fully operational and until now they haven't been able to connect to our exchange server for email synchronisation...... also MailChimp will not work (both pretty standard requirements I would say!

anyone able to offer advise or guidance as to whom actually can help us in this region?

Lomas Middle East