x Want to participate? Join the group to interact
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 77 subscribers
  • Views 4371 views
  • Users 0 members are here
Browse Forums
Announcements
105
topics
32
replies
General Discussion
6k
topics
18k
replies
Michele Gaw

Upgrading Sage CRM from older versions.

SOLVED
Posted By

When upgrading systems, I have always walked upgrades through each version to the final desired version.  However, I am wondering if this is necessary for the latest versions.

If I recall correctly, somewhere between 7.2 and Sage CRM 2017, there were some major changes in the database and it was necessary to step through each version to get to Sage CRM 2017.

However, if a customer is currently on Sage CRM 2017, can they go directly to Sage CRM 2019?  Or should they be upgraded to Sage CRM 2018 first and then Sage CRM 2019?

Any assistance to clarify this for me is greatly appreciated!  Thank you!

Parents Reply
  • 0 in reply to SergeB
    SUGGESTED

    For Sage CRM 2019 R2, customers are supported in their upgrades from Sage CRM 2017 onwards

    You can use the Sage CRM 2019 R2 installation package to upgrade from versions 2019 R1, 2018 R3, 2018 R2,

    2018 R1, 2017 R3, 2017 R2, 2017 R1

    To upgrade from an earlier version of Sage CRM, please first upgrade to one of these.

    Please do not upgrade from Sage CRM 7.3sp3 as there are know issues.  

Children

*Community Hub is the new name for Sage City