When upgrading systems, I have always walked upgrades through each version to the final desired version. However, I am wondering if this is necessary for the latest versions.
If I recall correctly, somewhere between 7.2 and Sage CRM 2017, there were some major changes in the database and it was necessary to step through each version to get to Sage CRM 2017.
However, if a customer is currently on Sage CRM 2017, can they go directly to Sage CRM 2019? Or should they be upgraded to Sage CRM 2018 first and then Sage CRM 2019?
Any assistance to clarify this for me is greatly appreciated! Thank you!
The upgrade path is in the release notes of each version. Below is the link to the 2019 notes.
Basically from 2017 R1 you can jump to 2019 R2.
SergeB. Perfect! Thank you for the information and the link. It is greatly appreciated!
For Sage CRM 2019 R2, customers are supported in their upgrades from Sage CRM 2017 onwards
You can use the Sage CRM 2019 R2 installation package to upgrade from versions 2019 R1, 2018 R3, 2018 R2,
2018 R1, 2017 R3, 2017 R2, 2017 R1
To upgrade from an earlier version of Sage CRM, please first upgrade to one of these.
Please do not upgrade from Sage CRM 7.3sp3 as there are know issues.
Thank you Mr. sagecrm. Your assistance is always greatly appreciated.
A good article on the upgrade path: