Non existent customers in CRM

Hi all,

We have Sage 300 2019 PU1 and Sage CRM 2018R3

If we create a quote where the customer does not exist in Sage 300 (Uses CRM99999 as default) then it prints like the shot below: (The allow non-existent customers option in OE set up is ticked)

If we create a quote where the customer does exist then it prints correctly.

Any ideas?

Thanks

Debbie