Unable to display the NEW button on iphone/mobile screen - i.e. NOTES on COMPANY

I have added the NOTES tab to the Company for iPhone / mobile and it shows the NEW button on several CRM systems I've applied it to however on my customers, it does not. What controls whether the NEW button appears or how can I trace background activity to see why it is not appearing one CRM system

These are the steps I followed...

==NOTES Entity==
1. Add Notes view
Name: mCompNotes
CREATE VIEW mCompNotes
AS
SELECT Notes.*, Company.Comp_CompanyId, comp_secterr, comp_CreatedBy, comp_ChannelId, Comp_PrimaryUserId
FROM Notes INNER JOIN Company ON Notes.Note_ForeignId = Company.Comp_CompanyId
WHERE (Notes.Note_ForeignTableId = 5)

2. Create Notes Block - Name: notesummaryblock
Type: Container
Add Screen NOTE BOX LONG

3. Add Notes List - Name: CompNotesList
Add Notes:Note column

4. Add Notes Block - Name: CompNotesBlock
Type List Block
Associated List: CompNotesList
Not avail to dashboard
Add New Button: YES
New Button Action: notesummaryblock

5. Add Company Tab: Notes
Action: Runblock
Block Name: CompNotesBlock
SQL: Comp_CompanyID

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