x Want to participate? Join the group to interact
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Replies 6 replies
  • Answers 1 answer
  • Subscribers 75 subscribers
  • Views 2740 views
  • Users 0 members are here
Browse Forums
Announcements
105
topics
32
replies
General Discussion
6k
topics
18k
replies
smchenry

Placing a New Order Through Sage CRM 2018R3 to Sage300c 2019

SUGGESTED
Posted By

Good day to everyone. I'm hoping someone might be able to help. Let me 1st say I'm very new to Sage. This is my 1st time in having to work with it. We just performed an upgrade to Sage CRM to 2018 R3. Also, I've upgraded our Sage300c to 2019 and have a 2nd server set up for the Web Screens. It seems all is working except when a new order is placed through CRM to populate into Sage 300c. I can fill out the new order and add a line item, but when I go to click the [POST] button, it gives the following error:

"Please correct the following Issue(s):
* A problem occurred and the Order could not be posted. Please try again.
* The Sage CRM Synchronization Component is not installed. Run Sage CRM Workstation Setup to install the Sage CRM Synchronization Component."

The EW66A\Component\Setup has been run, and I've clicked the [Test} button and it shows successful. I've even ran it and tried a repair, with the same results. When I do a new order, and DO NOT put a line item in, and click post, it works and shows up in Sage300c just fine. I've tried different things and am currently at a loss. I was hoping someone here might have come across this and found a fix. Thank you in advance for any help.

Scott Mchenry

Parents
  • 0

    Did you ever find a solution to this?  We are running into what sounds like exact same issue with the current versions of Sage 300 and Sage CRM, and so far are getting nowhere.  As far as we can tell, all other integration is working as expected.

  • 0 in reply to Tim007

    Have you asked the same question in the 300 forums?  There may be more people familiar the integration there who can help.

  • 0 in reply to Sage CRM
    SUGGESTED

    Thanks.  It turns out that either the instructions for setting up the Sage 300 / CRM Integration are wrong, very poorly worded, or there is a bug somewhere.  We had installed the E/W component with the Sage300 install; per the instructions, then activated and configured it.  What we did not do was run the Workstation Setup application on the server after the initial install (which the documentation does not appear to instruct us to do).  After running that, the issue appears to be resolved.

    Noting for betterment of others, this is what we needed to run on the server:

    [Sage300ProgramDirectoryOnServer]\EW68A\COMPONENT\AccpacCRMWS.msi

Reply
  • 0 in reply to Sage CRM
    SUGGESTED

    Thanks.  It turns out that either the instructions for setting up the Sage 300 / CRM Integration are wrong, very poorly worded, or there is a bug somewhere.  We had installed the E/W component with the Sage300 install; per the instructions, then activated and configured it.  What we did not do was run the Workstation Setup application on the server after the initial install (which the documentation does not appear to instruct us to do).  After running that, the issue appears to be resolved.

    Noting for betterment of others, this is what we needed to run on the server:

    [Sage300ProgramDirectoryOnServer]\EW68A\COMPONENT\AccpacCRMWS.msi

Children

*Community Hub is the new name for Sage City