Sage CRM 2017 R1 QuickFind not working

Posted By Anna_M over 6 years ago

Hi,

We are using Sage CRM 2017 R1, and am currently facing issue with Quick Find. Not able to search anything, it says Please contact your system administrator.

Tried restarting Indexer Service and QuickFind Service.

Please help.

Thanks

Anna.

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bmalik_1 over 6 years ago +1

Hi Anna,

Have you tried rebuilding the Quick Find index? In standalone systems (even fresh installations), I've had to immediately rebuild the index in order for the Quick Find feature to work. Not sure…

0 bultark over 6 years ago

Hi Anna,

Is this from a fresh install or an upgrade?
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0 Anna_M over 6 years ago

It is a fresh install, but restored a backup from an older version.
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0 bmalik_1 over 6 years ago

Hi Anna,

Have you tried rebuilding the Quick Find index? In standalone systems (even fresh installations), I've had to immediately rebuild the index in order for the Quick Find feature to work. Not sure what exactly is the root cause, but it's fairly common.

The Sage CRM 2017 R1 Troubleshooting Guide is pretty helpful if you need the steps: community.sagecrm.com/.../28003.aspx
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Sage CRM

Sage CRM 2017 R1 QuickFind not working

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