CRM 7.2.e.3
Hi to the Community,
We've been using Case-level notifications to generate emails for our staff. This was working very well for months, but more recently we have noticed that most notification emails are getting delayed for about 2 weeks, and some are not getting sent at all. Escalation is set to "Yes", Escalation Engine tuned for "Immediate delivery", and Use Escalation Service is set to "No" since we have staff logged into CRM during most weekday hours and also on some weekends. I don't think that any email settings were changed. Any ideas? Thanks in advance,
- Aaron