Roim

Is this something that has just suddenly happened? Has this problem happened over night or started in a short period of time?

If you are working with Chrome then I would certainly expect problem with the display of elements on the screen. Support for Chrome was not added until Sage CRM 7.1sp2

Limited support for Internet Explorer 11 was added from Sage CRM 7.2d with the note that it was compatible with most areas of the main menu. See: community.sagecrm.com/.../25765.aspx

I don't have Sage CRM 7.0 on my machine so I can not experiment.

If some machine can log in using Internet Explorer and some can not then it is a problem local to those machines.

Clear the browser cache and make sure the browser settings on each of those machines match those of the machines that can log in.

But do the logs

C:\Program Files (x86)\Sage\CRM\CRM\Logs

indicate there is either a system error or an sql error?

When you enter the login details is a session created? On the server you can see this using

localhost/.../sysadmin

Can you use the program Telerik Fiddler to see the actual HTTP transaction and see why you are returned to the log on page.

Hi Roim,

In IE11 have you added the CRM domain to trusted sites?

If not try that and double check that it has been added to the Compatibility View Settings.

Kind Regards

Julian

Hello Jeff,

After I click F12 in IE, it can login. But when I close the F12, it can't login again.

Hello Julian,

I have added the CRM domain to trusted sites, and added to the Compatibility View Settings too.

But it also has problem.

Roim

F12 opens the developer area in IE.

You said that this only happens on some machines. I assume that this is correct. Some users on their machines have no problem logging on to Sage CRM using IE 11.

If the logon page works when the developer area is open but it does not work when it is closed, then it suggests that something is expecting to write to that area - perhaps a console.log command. This maybe because you have a debug setting in the browser - or perhaps there is an addon that is intercepting the page.

Have a look at differences in the javascript settings of the browser that work and those that do not work.

Have a look to disabling any addons that may be in the browsers that do not logon.

You could try doing a reset via Tools -> Internet Options -> advanced and then there should be a Reset button at the bottom and then add a tick to the "delete personal settings". as it's worked with I.E. 11 and 7.2 issues for me.

Hi ChrisBunyan,

It works well after I used your way.

Thank you!

And thank all of you.