The Dashboard Has experienced a problem. Please contact my system administrator

Posted By Jeff Cohen over 10 years ago

Hello all,

When I click on the dashboard I get the dreaded "The Dashboard Has experienced a problem. Please contact my system administrator" error. I have Java 6 U26 installed already. I have done a netmon trace and I get the following errors

HTTP:Response, HTTP/1.1, Status: Not found, URL: /sdata/crmj/layout/-/$service/lp_getpage.........If you look at the frame details you will see a status code of 404 not found.

Any suggestions would be greatly appreciated

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0 Ocean Helberg over 3 years ago

Hi Jeff, please see the following link for a solution to your issue: https://support.na.sage.com/selfservice/viewContent.do?externalId=17622&sliceId=1

One of my colleagues has also written a great troubleshooting guide for Tomcat, which will come in very handy: https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/tomcat-troubleshooting-guide-for-sage-crm---updated-2020

hope this helps
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0 Ocean Helberg over 3 years ago

Hi Jeff, please see the following link for a solution to your issue: https://support.na.sage.com/selfservice/viewContent.do?externalId=17622&sliceId=1

One of my colleagues has also written a great troubleshooting guide for Tomcat, which will come in very handy: https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/tomcat-troubleshooting-guide-for-sage-crm---updated-2020

hope this helps
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