Running into a issue with the support.js file and incoming tickets. We have a issue where the html is not getting parsed out and is being displayed on the case and is showing the html and headers from the email making it very hard to read. I know there are various ways to accomplish parsing the html out of the data and redisplaying it on the screen by using javascript in the create script or calling someting or running it in the custom content and think you could get at this through a function in SQL as well but none of that matters as I haven't been able to get any of the above to work :-)
So I was reaching out to see if anyone else had this situation occur and had a solution to geting just the text from the email.body to render in the case_details field.
