We released today, 9th September 2021, a patch for Sage CRM 2021 R1 that addresses an issue with both the Classic and Lite Outlook plugin.
The issue addressed occurred when using the Lite or Classic Outlook plugin to file an email with an attached file that was over 40 KB in size. Users reported that the email was added to the communication, but the attachment was missing. This issue has been fixed in the patch.
Please contact your local Sage support team to gain access to the patch.