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Advisory: Sage CRM 2020 R2 product release (UK)

We’re delighted to let you know that Sage CRM 2020 R2 launches to UK & Ireland partners on Monday 12 October. 

We’ve been working hard behind the scenes to provide customers with the improvements and features they need.

 What’s new in Sage CRM 2020 R2? 

  • TLS 1.2 Support – Sage City Announcement
  • OAuth2
  • Top usability improvements 
  • Defect Resolution
  • Developer Licencing
  • SQL 2017 CU20 & SQL 2019 CU4 compatibility

For detailed information about this release, please check out the release notes.

What's changed:

 Integration with Sage 200cloud or Sage ERP 1000

We’re delighted to confirm that the testing for Sage ERP 1000 v4 SP11 has been validated against Sage CRM 2020 R2 and is therefore a supported combination.

We’re not releasing a Sage 200 CRM 2020 R2 and therefore this is not a supported combination for Sage 200cloud.  More information on this will follow soon.


Partners can watch our recorded video available here

Our training material will be updated shortly, course availability can be found by checking the training schedule.

Essential links

 Who processes orders and upgrades?

Please contact the BP Services team: [email protected].

 What communications are we sending to partners?

We’ll contact partners on Monday to let them know that the product is ready.

Sage 200cloud Product Management Team