Sage CRM Support Process

Sage CRM Support Process: Africa and Middle East 

We are changing our support process from 1 October 2020 and are introducing you to our new Sage CRM Online Case form to log your support queries. The online case form will allow us to better assist you by getting all the necessary information regarding your query and reduce back and forth interactions with our support teams.

The new online case form will replace our current email support and the support email address, [email protected] will no longer be in use from 1 October 2020.

Any queries received through the above email addresses after this date will not be attended to.

Finding and using the new Online Case form


The new Sage 300 Cloud and Sage 300 Retail online case form is found by clicking the
Smartsheets link below:

 Sage Support Online Case form

Note: We recommend that you bookmark this link for future use.

Kindly complete all fields to the best of your ability and click submit.

Once you have submitted the online case form, we can direct your query to the correct resource. The details you provide will supply our support teams with vital information required to investigate and resolve a query timeously. 

Important: The more information you provide the better we can assist with your query.