Unexpected Event

SUGGESTED

Hi

we have a few customers on 2022 R2 that have logged the following issue in that when they click into an opportunity record from the opportunity search screen results grid or the My CRM/Team CRM list and then click on the next button to go to the next record in the list, when they then click change on that record they get the following error

'An unexpected event has occurred: Exception: Error - Record not found, you may not have security permissions'

ive tried this on a vanilla system and get the same issue, logged with support who have confirmed its a bug but wanted to find out here if anyone has come across this issue and if they have a workaround for it?

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  • 0 in reply to Mathew Simon

    Is that not because it's demo data and Design Rights Inc. has items in 'Opportunity Items' and thus you can't use Quote and Orders against it. And so in System Behaviour you need to make sure that "Opportunity Items" = Quotes and Orders

    Do you see this with a brand new company or one that has never had an opportunity? (e.g. ABB Nicholas in the demo data)