Faulting application name: w3wp.exe. Faulting module name: eWare.dll

We are getting this at a client. Each morning it happens & they can't log into CRM. Then after a few minutes, it starts working OK. Then it will intermittently happen during the day. This is a new server from a recent upgrade & been happening since go-live. v2022 R2.

We've re-registered the eware.dll.

We've set the app pools to recycle at 3am.

IT set the WWWP service to restart if fails as a band-aid, but we turned that back off to see it stopped, but it doesn't show stopped when I look at it. It still shows running but nobody can log into CRM like its locked. This morning when it happened, the dependency services like Apache & CRM... were all stopped, so I had to manually start those back up & they came up fine. They reported it down about an hour & half later & I restarted the WWWP service & they could log right back in.

Need to get this to stop failing.

Full error in event viewer:

Faulting application name: w3wp.exe, version: 10.0.17763.1, time stamp: 0xa7ccada2
Faulting module name: eWare.dll, version:, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x0000529a
Faulting process id: 0x30b4
Faulting application start time: 0x01d8f5d9b7665aa5
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Sage\CRM\WWWRoot\eWare.dll
Report Id: f7320040-3afe-4a99-9288-c6aecc7853c0
Faulting package full name:
Faulting package-relative application ID: