When a user selects a company or person from a search screen, the system takes them to the appropriate summary page.

Is it possible to direct the system to land on the Communications tab rather than the summary page?

We are currently working with a sales team that feels landing on the summary tab and then clicking on the Communications tab is slowing down their productivity. They want to land on the Communications tab.

I was able to add some script to the custom content of the summary page to redirect users to the Communications tab. However, this does not work well when the user actually does want to visit the summary page. Any time they hit that tab, they are redirected to the Communications tab.

I am thinking that I need to add some script to the custom content area to say "if the user is coming directly from the search screen or recent list, redirect the user to the communications tab. Otherwise, do not do a redirect." I am just not sure if it is possible to determine where the user is coming from. I am thinking I probably need to pull info out of the URL...but I am not sure what to look for. If I recall correctly, if the user is coming from the recent list my action will indicate 520. Therefore, I think I can use that for the recent list. However, how would I handle coming from the search screen?

Any assistance would be greatly appreciated as I am having issues thinking this one through.

Thank you!