I recently created some quick notifications (email) for cases. However, the recipients are not receiving the emails. I have checked the following:
- Confirmed that the escalation service is running and the use escalation service flag = "y"
- Confirmed that escalation rules are running in the system log. (i.e. I can see the escalation "pulse" in the log at a regular interval.)
- Confirmed that the criteria in the quick notification has been met
- Confirmed that the email settings are valid by creating an email in the system and sending it manually.
Can someone recommend other troubleshooting steps?