Hi Hannah,

I have seen this before, but I am not 100% sure of which setting in IE config was responsible for fixing it, as it was a while back. For any browser related / display issues, I usually ensure the below is in place:

1. Ensure your CRM website is a trusted site within IE

2. Ensure the browser is set to load a new version of the CRM website each time that you load up IE, rather than a cached version

3. Turn off popup blocker

4. Ensure security settings in the Security tab are set to low

5. Ensure the CRM website is included in Compatibility view settings

9/10 the above will resolve these types of display issues. Might not work on this occasion, but its worth a go, if you haven't already tried these. If it happens for all users though, it may be something that has occurred directly because of the upgrade.

Thanks,

Ben

Hi Ben,

I've just been through your suggestions and unfortunately we still encounter this problem. However, I do appreciate your help and advice!

Thanks

Hannah

Hi Hannah,

Did you find where the issue lies with this yet?

If not, here is a stackoverflow.com workaround for the window.createPopup() which no longer works in IE 11. stackoverflow.com/.../a-universal-createpopup-replacement

HTH

Regards,

Penny

Has this been reported to Sage? We have the same issue and I'm going to enter a support ticket.

Hi Hollie,

There's no problem with the Time/Date picker in IE11 if you turn off Compatibility Mode - unfortunately Compatibility Mode isn't supported for SageCRM anymore. I suspect that raising a call with Sage wouldn't get you very far if you're in the same boat as us.

Thanks

Hannah

Sage gave me the same advice you did. I guess that's our only option for now, and hope it doesn't affect other IE applications.

Hi,

I recently experienced this issue. And below is the workaround how I fixed it.

1. Go to CRM folder in the machine you have installed the SAGE. ( ..\CRM\CRM\WWWRoot\js\crm)
2. Find the "crmPopup.js" file and add below js code snippet in the beginning of the file. (I referred someone else answer related to creating a replacement for createPopup() functionality and modified to use it for Sage)

/* Create custom popup */

if (!window.createPopup) {
window.createPopup = function () {
var popup = document.createElement("iframe"), //must be iframe because existing functions are being called like parent.func()
isShown = false, popupClicked = false;
popup.src = "about:blank";
popup.style.position = "absolute";
popup.style.border = "0px";
popup.style.display = "none";
popup.style.overflow = "hidden";
popup.scrolling = "no";
popup.addEventListener("load", function (e) {
popup.document = (popup.contentWindow || popup.contentDocument);//this will allow us to set innerHTML in the old fashion.
if (popup.document.document) popup.document = popup.document.document;
});
document.body.appendChild(popup);
var hidepopup = function (event) {
if (isShown)
setTimeout(function () {
if (!popupClicked) {
popup.hide();
}
popupClicked = false;
}, 150);//timeout will allow the click event to trigger inside the frame before closing.
}

popup.show = function (x, y, w, h, pElement) {

if (typeof (x) !== 'undefined') {
var elPos = [0, 0];

elPos[0] = pElement.getBoundingClientRect().left - 10;
elPos[1] = pElement.getBoundingClientRect().bottom - 5;
if (isNaN(w)) w = popup.document.scrollWidth;
if (isNaN(h)) h = popup.document.scrollHeight;
if (elPos[0] + w > document.body.clientWidth) elPos[0] = document.body.clientWidth - w - 5;

popup.style.left = elPos[0] + "px";
popup.style.top = elPos[1] + "px";
popup.style.width = pElement.getBoundingClientRect().width + 10 + "px";
popup.style.height = "100%";
}
popup.style.display = "block";
isShown = true;
}

popup.hide = function () {
isShown = false;
popup.style.display = "none";
}

window.addEventListener('wheel', hidepopup, true);

return popup;
}
}

Hope this would be helpful. You can do enhancements to the code. Please let me know your idea