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Michele Gaw

Available Components missing from Component Manager Screen

Posted By

It appears that all the components that were created have gone missing.

If I go out to the Component Manager, all of the available components that were there are now gone.

I can go to the components table and see a listing there and I can go out to the storage location ....CRM\inf and I can see them there. However, I don't know why I cannot see them on the screen.

I tried to send the files to a compressed folder and add them again...but I keep getting an "unexpected error". The error says EFCreateError: Cannot create file. (then it names my file). The process cannot access the file because it is being used by another process.

I am guess that it won't load because this component is already in the component table. Should I delete the component from the component table and try again. Are there other tables that data should be deleted from?

What are my options for getting this data to reappear?

I think the data "disappeared" due to a patch that was run on the system. However, I am not 100% sure about that.

Any assistance that could be provided would be greatly appreciated...Thanks!

  • 0

    Running a patch on Sage CRM should not have done anything to you components.

    Could you include some screen shots so that we can be sure of which screen you are referring to when you say the components are missing.

  • 0

    Jeff...

    Here is the screen shot. I put a line through a component that was created AFTER the other one disappeared. I am wondering how to get the original one back.

  • 0

    Michele

    This sort of thing happens in two obvious scenarios.

    1) You have accidentally deleted or moved the *.ecf files.

    Check the location

    C:\Program Files (x86)\Sage\CRM\CRM\inf

    You should have a series of files with the ecf extension. One in fact for each folder with the same name.

    2) If the files are there, then the other reason they may be supressed is that CRM knows that you have already installed those components and they are designed only to be run once. Something like the Advanced Customization wizard (and most of the once that I create) are designed to be run multiple times.

    Have a look inside the ecf files.

    The headers may look something like

    Description=Brief description of component

    Directory=Folder that contains ES files

    Version=7.1

    multipleinstalls=y

    errorhandling=strict

    The line

    multipleinstalls=y

    Allows the component to be installed multiple times and it will show in your listing of components.

*Community Hub is the new name for Sage City