Welcome to the Sage CRM Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
The use of themes other than the Contemporary theme will deprecated in Sage CRM 2024 R1, and support for other themes will be dropped from Sage CRM 2024 R2.
In Sage CRM, themes refer to the visual appearance and layout of the user interface. Themes…
Three Patches for Sage CRM, made available by our central team are now available for download to UK and Ireland partners.
Sage CRM 2021 R2.5
Sage CRM 2022 R2.4
Sage CRM 2023 R2.2
These patches resolve a few internal issues and provide a new…
Three Patches for Sage CRM are now available and have been distributed to the Sage Regions.
Sage CRM 2021 R2.5
Sage CRM 2022 R2.4
Sage CRM 2023 R2.2
These patches resolve a few internal issues and provide a new system feature to control of…
Three Patches for Sage CRM are now available and have been distributed to the Sage Regions.
Sage CRM 2021 R2.5
Sage CRM 2022 R2.4
Sage CRM 2023 R2.2
These patches resolve a few internal issues and provide a new system feature to control of…
Sage has launched a new chatbot on its documentation and help website for Sage CRM. The new chatbot, which is still in Beta, is called Sage CRM Ally. Sage CRM Ally is powered by generative AI and has access to all documentation of currently supported…
The Patches for Sage CRM are now available and have been distributed to the Sage Regions.
Sage CRM 2021 R2.4
Sage CRM 2022 R2.3
Sage CRM contained several vulnerabilities discovered during penetration testing. Note : Customers on either 2021…
The Sage CRM Roadmap has been updated for Sage CRM 2023 R2 onwards.
This is available at https://my.sage.co.uk/public/help.aspx#/roadmap/sage-crm
This roadmap is indicative and is subject to change and all dates are estimates. Items may be delayed…
Please be aware of the upcoming holiday closures at our office. We've provided the dates below. Should you need assistance during these dates, remember that our online resources remain available.
Holiday Schedule:
Sage Canada
Sage…
We’re delighted to let you know that the release of Sage CRM 2023 R2 is now available to Sage UK and Ireland partners and their customers.
What's New in Sage CRM 2023 R2?
User Improvements
The extension of the Company Narrative Summary into multiple…
We released today, 15th November 2023, a patch for Sage CRM 2023 R2 that addresses 9 customer issue not fixed in the release.
Note : Customers on either 2023 R1 or 2023 R2 can apply the patch. A direct upgrade from 2023 R1 to Sage CRM 2023 R2.1 is supported…
Information about software patches on the Sage CRM Help Center
We’ve added information about all the available software patches to the Sage CRM Help Center . For each supported maintenance release, there will be one or more patches that address specific…
Over the last year we’ve freshened the look and feel of Sage City, made it easier for customers and colleagues to navigate the platform, and improved the way the platform is moderated - and now, the last piece of the puzzle; we’re changing its name! …
Note: This announcement applies to Sage CRM for the North America region.
What's new in CRM 2023 R2
UI Improvements
Exchange Integration Improvements
General Admin Improvements
Implementation Improvements
Improvements to the User Experience…
Detached or Delayed Table Level Scripts are a type of script that is executed within a predefined amount of time after a record is inserted, updated, or deleted on a specified table. We are announcing that this feature will be deprecated in Sage CRM 2024…
Sage CRM 2023 R2 was released to the regions today Friday, 29th September 2023. The software has passed its QA process and has been issued as 'GA' to each Sage team globally. Each Sage region is responsible for scheduling the release of the software in…
Sage CRM is a popular customer relationship management (CRM) software solution that helps businesses of all sizes manage their customer interactions, sales pipeline, and marketing campaigns. If you're interested in developing your Sage CRM skills, we…
Empower yourself with Sage CRM expertise, streamline your operations, and take control of your customer relationship management journey. Elevate your skills with us today!
We are pleased to announce the rebranded and improved Getting Started course…
Note: This announcement applies to Sage CRM for the North America region.
Keeping in line with our Sage value Simplify, we’re making it easier for Sage CRM customers to book your appointments by using Microsoft Bookings.
Switching our scheduling tool…
The podcast series ‘Talking CRM’ - the most consistently seen product on the Sage Thought Leadership site - now has over 38 episodes on offer.
Myself and my colleague Jeff Richards have talked with partners & customers about sites & approaches to successful…
The Sage CRM podcast series ‘Talking CRM’ is the most consistently seen product on the Sage Thought Leadership site . Myself and my colleague Jeff Richards have talked with partners & customers about sites & approaches to successful Sage CRM delivery…
We’re delighted to let you know that the release of Sage CRM 2023 R1 is now available to Sage UK and Ireland partners and their customers.
What's New in Sage CRM 2023 R1?
Company Narrative : This new feature uses a set of algorithms to analyse and…
Sage is aware of a problem with the latest Chrome update: Version 113.0.5672.64 (Official Build) (64-bit) affecting customers on Sage CRM 2021 R2 or later.
When you attempt to navigate to any page on Sage CRM, you will get a popup window:
Customers…
We’re aware of a problem with the latest Chrome update: Version 113.0.5672.64 (Official Build) (64-bit)
When you attempt to navigate to any page on Sage CRM, you will get a popup window:
We are working on a fix for this problem. We advise all customers…
Note: This announcement applies to Sage CRM for the North America region.
What's new in Sage CRM 2023 R1
Edit files without installing plugin
Enhanced email import
View narrative summary for Company
Customize Sage CRM login screen
Allow…
Sage CRM 2023 R1 was released to the regions today Wednesday, 5th April 2023. The software has passed its QA process and has been issued as 'GA' to each of the Sage teams globally. Each Sage region is responsible for scheduling the release of the software…