Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Jeff picks up on the idea of 'explaining using pictures", talks further about 'value chain analysis', how CRM supports activities beyond accounting & what Dan's company brings to customers through his value-adding partnerships with people & add-ons.