The Responsible Gambling Council (RGC) is an independent non-profit organization who work in the prevention of problem gambling in Canada and globally for more than 35 years. Les has overseen the implementation of both Sage Intacct & Sage CRM; a program of work that included change management, digital transformation & overlaying corporate governance.

In this episode, Les talks about the reasons for looking into a CRM system, what he believes delivers successful systems implementations & how their Sage partner, BAASS Business Solutions, worked with them to deliver the project within their tight timeframe.