Talking about Customers

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Jeff continues the conversation w...

 Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Dan talks about getting customers on bo...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In episode 3 we talk further about how his breadth of c...

Navigating through change is never easy. One set of indicators suggest an economic upturn, another suggests time horizons for recovery are further away than first thought. Because of this, often a company's base reactions is to continue in a defe...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In this episode, Danny talks about technology trends he is s...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In this episode, Danny talks a bit about his history with th...

Many owners & managers are spending even more time focusing their organisations on customers - investing time, money, and resources into customer engagement activities. How, then, do you then translate these gains into sales? Here are three ...

The start of another year provides an ideal opportunity to ignite renewed commitment to improving sales habits. How do you do this? By exploring the contrast between sales behaviours that contributed to sales success to those that didn’t. ...

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading North American partner, Blytheco. In this episode, Basil talks about the value of integrating front & back-off...

https://youtu.be/YnCVKPXq3EQ An occasional video blog covering the world of CRM, with wide ranging conversations - technology, commercial and psychology from David Beard, Sage CRM Principal, and Jeff Richards, Head of Training Program Development fro...

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading Sage North America partner, Blytheco. In this episode, Basil talks about the value of integrating front &...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading Sage North America partner, Blytheco. In this episode, Basil talks about the value of integrating fron...

https://youtu.be/6gYAwNhTWwA An occasional video blog covering the world of CRM, with wide ranging conversations - technology, commercial and psychology from David Beard, Sage CRM Principal, and Jeff Richards, Head of Training Program Development fro...

 "It is the users who ultimately make or break the implementation and it is the users who must make an implementation a success. So, how does your organization get users to buy in and use the system as management has requested?  W...

A couple of years back, we had author Peri Shawn write a piece for us.  Reading back over it again this week, I thought the messages as valuable (perhaps even more so?) now & figured it was ready for another outing. Technology has changed th...

In this episode, Mark talks further about Sage CRM & TimeLinx in use around the world and stories of return on investment for customers on Sage 50, Sage 100, Sage 300 and Sage X3 ..  We hope you enjoy this & the many more to ...

In this episode, Mark talks about the technology of Timelinx, how it works with Sage CRM and how it is put to use inside any business.  We hope you enjoy this & the many more to come this year.

If you are implementing a new CRM tool, then you will want the best from your investment. A CRM tool isn't just about software; it’s about the people that use it and the attitude and culture of the business within which it operates. Well traine...

The first in the series "Talking CRM"  A collection of bi-weekly chats featuring David and Jeff talking to Partners about what Sage CRM can do for small and medium businesses. We hope you enjoy them. In this episode, Mark Engelberg from Tim...

"In my experience implementing Sage CRM systems, the more transparent the system, the more positive the impact on organizational behavior. The very best systems manage processes that can not be done elsewhere which results in ..." https://www.sa...

Are you a new Sage CRM user who wants to get up and running with your new CRM tool? Or perhaps you’re an existing user who wants to optimize your use of Sage CRM? Our Getting Started Video Series shows you how to use Sage CRM to manage and aut...

Businesses have very different sales cycles and operating structures but the customer is at the centre of each and every operation. Investing in a Customer Relationship Management (CRM) solution provides businesses with instant capabilities for autom...

It costs five times as much to attract a new customer, than to keep an existing one. Looking after current and newly accquired customers should be an important focus in these fluid times. Businesses should look to streamline customer service process...

  Are you getting the most from your Sage CRM system? Join us on July 28th 2020 for the Sage CRM User Conference 2020, a FREE, one-day, multi-track virtual conference specifically for Sage CRM users. Our team of expert presenters (includi...

Marketing is often viewed as a discretionary expense by accountants and in tough times, many businesses are tempted to reduce, and in some cases eliminate, their marketing spend. However, businesses that work on keeping their brands alive during thes...