Talking about Customers

  Across three episodes, Jeff Richards and David Beard from the Sage CRM team talk with Amanda Markham, CRM Director for Ethosystems who specialize in delivering CRM and accounting solutions into the construction and related industries. In this ...

   Across three episodes, Jeff Richards and David Beard from the Sage CRM team talk with Amanda Markham, CRM Director for Ethosystems who specialize in delivering CRM and accounting solutions into the construction and related industries. In...

Do you love spread sheets? You should as they’re a great tool for businesses. You can use them to create budgets, to build lists and to generate reports. But ... No matter how skilled or creative you are with spread sheets, they can only a...

   Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Marc Reidy, Founder & Owner of the global ISV provider CRM Together. In this final episode, Marc thinks out loud about the future trends he sees...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Marc Reidy, Founder & Owner of the global ISV provider CRM Together. In this second episode, Marc talks about how he chose the path or, rather, h...

Do you use customer relationship management (CRM) software to Get Things Done? Getting Things Done (GTD) by David Allen is a business productivity approach. The 2002 book provides a time management and productivity strategy to accomplish more wi...

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Marc Reidy, Founder & Owner of the global ISV provider CRM Together. In this first episode, Marc talks about how he started with Sage CRM, the shared experie...

Do your sales and marketing teams use spread sheets to manage their data? Do you sometimes wonder if the information in all of company's spread sheets is up-to-date? Would you like everyone in your team to be able to collaborate on the up-to-da...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Jeff picks up on the idea of...

 To borrow & re-purpose a phrase: "It takes an entire company to deliver an amazing customer experience." For some years now, the narrative has been constant: The new barometer of business success is customer experience.  The...

The Dublin based Sage CRM developer 'CRM Together' has collaborated with other partners to create a new magazine that includes advice, observations, case studies and a customer's story embarking with Sage CRM.  You can read mor...

https://youtu.be/wLqt6srn9Xw The Sage CRM eLearning resources are a great resource for partners and customer alike. These are free short recorded lessons, that cover every single topic within Sage CRM. You can find these on the Sage CR...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Jeff continues the conversation w...

 Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Dan Cousins, President of a long term Sage CRM specialist, My CRM Manager, based in Toronto, Canada. In this episode, Dan talks about getting customers on bo...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In episode 3 we talk further about how his breadth of c...

Navigating through change is never easy. One set of indicators suggest an economic upturn, another suggests time horizons for recovery are further away than first thought. Because of this, often a company's base reactions is to continue in a defe...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In this episode, Danny talks about technology trends he is s...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Danny Lewis, Founder & Owner of the UK's number 1 Sage CRM partner, QMulus Solutions. In this episode, Danny talks a bit about his history with th...

Many owners & managers are spending even more time focusing their organisations on customers - investing time, money, and resources into customer engagement activities. How, then, do you then translate these gains into sales? Here are three ...

The start of another year provides an ideal opportunity to ignite renewed commitment to improving sales habits. How do you do this? By exploring the contrast between sales behaviours that contributed to sales success to those that didn’t. ...

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading North American partner, Blytheco. In this episode, Basil talks about the value of integrating front & back-off...

https://youtu.be/YnCVKPXq3EQ An occasional video blog covering the world of CRM, with wide ranging conversations - technology, commercial and psychology from David Beard, Sage CRM Principal, and Jeff Richards, Head of Training Program Development fro...

Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading Sage North America partner, Blytheco. In this episode, Basil talks about the value of integrating front &...

  Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk to Basil Malik, CRM Practice Leader of leading Sage North America partner, Blytheco. In this episode, Basil talks about the value of integrating fron...

https://youtu.be/6gYAwNhTWwA An occasional video blog covering the world of CRM, with wide ranging conversations - technology, commercial and psychology from David Beard, Sage CRM Principal, and Jeff Richards, Head of Training Program Development fro...