Each of the Sage OpCo teams will determine when this new version will be released in their countries but you can start planning for upgrades now.
Customers are supported in their upgrades from Sage CRM 2019 R1 and R2 ONLY onwards. You can use the Sage CRM 2021 R2 installation package to upgrade from versions 2022 R1, 2021 R2, 2021 R1, 2020 R2, 2020 R1, 2019 R2, and 2019 R1.
Only upgrade directly from versions on the list. Other upgrade paths are not tested and are NOT supported.
Support for 2019 R1 and R2 will end on 30th September 2022. To upgrade from an earlier version of Sage CRM, please first upgrade to one of the versions listed here.
It is important to note and understand the support cycle for each version. https://help.sagecrm.com/support/support-lifecycle/
Where Sage CRM is integrated with a Sage accounting solution (e.g. Sage 100, Sage 300, Sage 1000) then please refer to the integration guides to check requirements specific for that integration. If you are using a third-party integration (Sage 50, Sage 200, Sage Intacct, Sage X3) then please refer to the documentation provided by the ISV.
We strongly advise that colleagues and partners should engage with customers on older versions of the product that are now out of support to encourage them to upgrade.
Changes to Supported Software
We need to consider the changes in supported software. There were a limited number of significant changes. Please note Sage can only confirm support for Sage CRM in environments that are included in our QA process.
As new versions of different software are included in our QA process we need to stop testing older versions. This means that our list of supported environments inevitably changes over time.
This affects not just the servers but also the devices that are used to access integrated Sage CRM.
Most importantly we have added support for Microsoft SQL Database Web Edition and we have dropped support for the Sage CRM Outlook Classic & Lite Plugins.
We have also updated some of the hardware recommendations in the System Administration Guide
I hope this is of help as you plan your upgrade.