Sage CRM 2022 - Improving deployment options and driving down total system costs.

Sage CRM has always had a web-based architecture and we believe this gives customers the freedom and flexibility to choose what is best for their business.

Over the last few releases, we have been adding features that allow partners to improve the value of the managed services they provide our customers.

Our typical new customer implementation has reduced from 10 initial users in 2016 to 6 users in 2022. Our customers are starting small with Sage CRM and then scaling.

We have had to think about how we improve the return of investment for the whole implementation of Sage CRM.

SQL Servers are the most complicated, most expensive, and most critical element of an organization’s software infrastructure and it can be confusing to think about how it works, let alone how to license them.

I have written about SQL Server Licensing previously.

https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/sage-crm-2020-r1-sage-crm-and-client-access-licensing-for-ms-sql-server

We have supported installation on SQL Express since Sage CRM 2018 and this has been great for smaller instances of Sage CRM but Sage does not recommend using SQL Server Express for environments that exceed five users. The Software Requirements guide also provides a list of other limitations.

At the same time, we have been looking at the Database component we've been improving the whole system value proposition for our customers in other ways.

We've improved support for Virtualised Environments. We've wanted to help our customers realise the advantages that virtualisation brings

  • The reduced upfront hardware and continuing operating costs.
  • Greater business continuity and disaster recovery response.
  • Simplified IT management.
  • More flexibility in enabling systems.

Sage CRM 2020 R1 added support for implementation on Amazon Elastic Compute Cloud (Amazon EC2). AWS EC2 provides scalable computing capacity in the Amazon Web Services (AWS) cloud.

Sage CRM 2021 R1 added support for Microsoft Azure.

That same version added support for Windows Datacenter.

The Standard edition of Windows is designed for small-to-medium-sized organizations that need no more than two instances of the server software in a virtual operating system. The Datacenter edition is optimized for large-scale virtualization; its license allows one server to run an unlimited number of Windows Server instances.

Sage CRM 2022 R1 has seen us return to driving down the cost of database ownership by adding support for MS Azure SQL.

And we are currently planning the release date (for the UK and Ireland) for support of Sage CRM within the Sage Partner Cloud.

Sage 200 Partners in UKI can become a managed service provider for their customers. The program, powered by the Sage Provisioning Portal on the Microsoft Azure cloud platform, automates, simplifies and reduces the time needed to get customers live.

Sage Partner Cloud promises to provide key benefits for Sage CRM:

  • Optimising for success: Expanding customers' ability to work remotely, while controlling costs – on both a short and long-term basis.
  • Security: Providing customers with the confidence that their data is protected via Microsoft Azure-backed security.
  • Time savings: Sage Partner Cloud, leveraging the Sage Provisioning Portal, automates deployment to the cloud, creating less disruption and saving time.
  • Cost-effectiveness: Customers can continue to use Sage 200, reducing training and project costs as well as avoiding business disruption.

And with Sage CRM 2022 R2 will add support for SQL Server Web Edition.

SQL Server Web edition is a low total-cost-of-ownership option for Web hosts and Web VAPs to provide scalability, affordability, and manageability capabilities for small to large-scale Web properties.

Note: The MS SQL Server Web Edition is available only under the Microsoft Services Provider License Agreement (SPLA).

Anonymous
  • Hi Graham

    We are further along in our discussions with the UKI team on bringing Sage CRM to the Sage Partner Cloud.  We have just about finished the testing and documentation.  We are waiting for check around security but we are pressing on with the Go To Market process.  So it is very close to fruition.  Once the UKI offering is available it will allow us then start the work on the other OpCo areas.  

    I hope this helps.   

  • Thanks for this write-up.  It's helpful and interesting to see the steps Sage CRM is making toward scalability on the high end and support for less costly platforms on the lower end.  You mention Sage Partner Cloud deployment for Sage CRM.  I believe this is the first I've heard of this.  Is there a link to some other resource where I can learn more about this?  Thanks.