Hot Keys in Different Browsers

Less than one minute read time.

The article "How Sage CRM Hot Keys work" explained how Hot Keys are implemented using the hyperlink AccessKey property in a browser. That article explained how the Case Summary screen has a series of Hot Keys associated with the different actions buttons on the screen.

These were implemented using the HTML AccessKey property and the user can invoke them with a key stroke.

Different browsers implement the AccessKey functionality differently. Below is a table that looks at the different HotKeys that would be used within the Case Summary screen for different browsers.

Button HTML Internet Explorer Firefox Chrome Safari OSX
Change [Alt][H] [Alt][shift][H]+[Return] [Alt][H] [Ctrl][Opt][H]
Continue [Alt][O] [Alt][shift][O]+[Return] [Alt][O] [Ctrl][Opt][O]
Summary Report [Alt][R] [Alt][shift][R]+[Return] [Alt][R] [Ctrl][Opt][R]
Help [Alt][P] [Alt][shift][P]+[Return] [Alt][P] [Ctrl][Opt][P]

Browsers can have their own inbuilt accelerators that may already use these key strokes. For example, by default in Internet Explorer when viewing a web page other than a Sage CRM screen [Alt][H] would open the Browser Help menu. The Sage CRM Hot Keys override these.