Sage Business Cloud Email Fail/unable to send and received

Dear Sage Business Cloud Accounting member, 

We would like to inform currently we are investigating a potential issue with the mail service issues on sending out email from noreply-accouting.sage.my since 27 August 2020.

Our teams are working hard to solve this issue and aware of an issue also affecting customers.

We're continuing to monitor the service.

In between, our best advice for a temporary solution is to generate the transaction & distribute the transaction via manual.

We apologise for the inconvenience caused.

Parents
  • Some emails have been cleared and are being delivered.

    Our internal teams are liaising and working with our service providers to find a permanent solution as there are still instances of email delivery delay.
    We do apologise for any inconvenience.
Reply
  • Some emails have been cleared and are being delivered.

    Our internal teams are liaising and working with our service providers to find a permanent solution as there are still instances of email delivery delay.
    We do apologise for any inconvenience.
Children
  • Our internal team has remedied an issue regarding the email delay.
    There has been some success with email deliveries going out.

    However, we are still investigating with our service providers an alternate issue that is also creating a delay in email delivery.
    We do apologise for any inconvenience