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ALERT Defect in Syracuse 12.18 Released with 2023 R1 - Error "Cannot read properties of undefined (reading 'wsCall')"


An issue (X3-298419) has been discovered in Syracuse version 12.18, which was released as part of the 2023 R1 update. Under certain circumstances, when making a 'save' request to the web services, an error response is encountered. The error message received is as follows:

<message>Cannot read properties of undefined (reading 'wsCall')</message>

Temporary Solution:

In the meantime, it is recommended to mitigate this issue by downgrading to Syracuse version 12.17. This earlier version does not exhibit the reported problem.

Preventive Measures:

To avoid encountering this issue or any similar problems, it is strongly advised to perform thorough testing on all web services before updating any live environments. This will help identify potential issues and allow for proper mitigation strategies to be implemented before deployment. Please note that this issue specifically affects the 'save' web service.

This issue has been confirmed as a defect in the software. To address this problem, a new version of Syracuse will be released, containing a fix for this issue. We will provide updates regarding the availability of the new version.