We ask for different log files to investigate the cases you log with us. Please see some links to the guide on "How to produce Log files"
1. Openlog("TRA",2): How do I run a local debug file?
We also ask you for TRA 5 and TRA 7 depending on the requirement. the principle is the same. You need to make sure you are at the point of reproducing the issue when you activate the trace file.
2. Running SQL Trace for One User Session: How to Generate a SQL Trace for One User Session?
3. Running Engine Trace: How to Run Engine Trace?
4. Runtime Log: Tools for Runtime Logs
5. General system logging: How to increasing logging levels for diagnosing issues
--------------------------------------------------------------------------------------------------------------------------------------
Financial Issues:
1. Troubleshooting MTD Issues: MTD Troubleshoot Video
2. sigma GTEST: How to run sigma GTEST?
--------------------------------------------------------------------------------------------------------------------------------------
Some very useful info from the X3 technical team:
Sage X3 Technical Support Tips and Tricks: BP Day March 2022
Understanding and troubleshooting the Batch Server
Sage X3 Technical Support Tips and Tricks: BP Day September 2021
SEI logging and auditing
Sage X3 Technical Support Tips and Tricks: BP Day March 2021
Introduction to tracing classic functions
Syracuse logging
Should I change the Default Syracuse Logging?
--------------------------------------------------------------------------------------------------------------------------------------
