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Welcome to the Sage X3 Support Group on Sage City! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
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  • Producing Log Files for Efficient Issue Resolution in Sage X3

    Producing Log Files for Efficient Issue Resolution in Sage X3

    Raheel
    Raheel
    Log files play a vital role in diagnosing and troubleshooting problems in software and issue resolution. In the context of Sage X3, generating and providing log files significantly aids the support team in identifying and resolving various issues eff...
    • 30 Aug 2023
  • How to increase logging levels for diagnosing issues

    How to increase logging levels for diagnosing issues

    Mike Shaw
    Mike Shaw
    You have got your X3 Version 12 system working, but either want to understand how something works in more detail or are now seeing some issue which you need to investigate further.  In order to understand what is going on within your X3 system y...
    • 29 Aug 2023
  • Performance tuning Sage X3: Index

    Performance tuning Sage X3: Index

    Mike Shaw
    Mike Shaw
    Updated: 10 August 2023  This document is the top-level index page linking to a series of sub-documents, all covering the overall topic “Performance tuning your Sage X3 system”.   My ambition is for these documents combined...
    • 4 Aug 2023
  • Performance tuning your Sage X3 system: Customisations

    Performance tuning your Sage X3 system: Customisations

    Mike Shaw
    Mike Shaw
    Updated: 03 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • 3 Aug 2023
  • Sage X3 Support: Where can I go to find out stuff?

    Sage X3 Support: Where can I go to find out stuff?

    Mike Shaw
    Mike Shaw
    Updated: 27 July 2023 That you are reading this article is a good starting point in itself!So where can you go to find out information about Sage X3 ?  It depends on what you are looking for of course... Where to start? The “Sage X3 Suppor...
    • 27 Jul 2023
  • Understanding and troubleshooting Sage X3 "Updates" patching mechanism

    Understanding and troubleshooting Sage X3 "Updates" patching mechanism

    Mike Shaw
    Mike Shaw
    You are having trouble applying a patch through the "Updates" function, launched via Administration, Administration, Utilities, Update and want to understand better what is going on and where to look for further informationGood that I have decided to...
    • 24 Jul 2023
  • Illustrated guide to tracing/debugging Sage X3 Report Server

    Illustrated guide to tracing/debugging Sage X3 Report Server

    Mike Shaw
    Mike Shaw
    You are running a report from Sage X3, but it is not behaving as you expect.  What debugging or tracing is available to help investigate further?   I should say first that much of my discussions in this article are covered in the onlin...
    • 24 Jul 2023
  • How do I disable the Export to Excel/XML button or restrict the fields export to Excel/XML?

    How do I disable the Export to Excel/XML button or restrict the fields export to Excel/XML?

    Richard Perrins
    Richard Perrins
    This blog discusses options for disabling the Export button on the right-hand side of the screen or restricting which fields are Exported for security purposes. Option 1: Disabling Export button in a Menu Item You may be asked if it’s possible...
    • 30 Jun 2023
  • Using a Virtual Android Device (AVD) for Sage X3 ADC Testing

    Using a Virtual Android Device (AVD) for Sage X3 ADC Testing

    Raheel
    Raheel
    Most customers will be using handheld devices based on Android. Typically, we should be able to replicate issues using the browser access on our workstation; however, there may be specific scenarios where you need to rule out any OS-related issues. T...
    • 26 Jun 2023
  • Index page: Test system Build Diary index

    Index page: Test system Build Diary index

    Mike Shaw
    Mike Shaw
    I thought it would be nice for the Sage Support team to share some of our Test system "Build Diaries" with you.  This blog article will act as an index to the one’s we publish; so you can easily find any that interest you. What is a "Build...
    • 23 Jun 2023
  • Test system Build Diary: “Big Build” Part 4 – SAML

    Test system Build Diary: “Big Build” Part 4 – SAML

    Mike Shaw
    Mike Shaw
    Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply describes the steps taken by S...
    • 23 Jun 2023
  • Test system Build Diary: “Big Build” Part 3 – X3 services installation

    Test system Build Diary: “Big Build” Part 3 – X3 services installation

    Mike Shaw
    Mike Shaw
    Last Updated: 19 June 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply desc...
    • 19 Jun 2023
  • Test system Build Diary: “Big Build” Part 2 – Upgrade to 2023 R1

    Test system Build Diary: “Big Build” Part 2 – Upgrade to 2023 R1

    Mike Shaw
    Mike Shaw
    Last Updated: 13 June 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply desc...
    • 13 Jun 2023
  • Accessing Trace Files via X3

    Richard Perrins
    Richard Perrins
    Have you ever been asked to obtain a Trace File from a Sage X3 environment but have not been able to get access to the Server's filesystem? Well, you can do this using the Usage > Usage > X3 Storage Areas (AVOLUME) when connected to the app...
    • 31 May 2023
  • Test system Build Diary: 2022 R4 (V12 patch 32) “Big Build” Part 1 - Installation

    Test system Build Diary: 2022 R4 (V12 patch 32) “Big Build” Part 1 - Installation

    Mike Shaw
    Mike Shaw
    Last Updated: 30 May 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply descr...
    • 30 May 2023
  • Index page: Sage X3 Technical Support Tips and Tricks (May 2023)

    Index page: Sage X3 Technical Support Tips and Tricks (May 2023)

    Mike Shaw
    Mike Shaw
    This blog article has links from which you can access the individual session materials, for the topics presented on the day:Support Update  (Mike Shaw) New features in 2022 R4 / 2023 R1 (Raheel Khan) REST WebServices (Reggie Perrins) New release...
    • 25 May 2023
  • Installing SQL Server PowerShell module when offline (.nupkg)

    Installing SQL Server PowerShell module when offline (.nupkg)

    Raheel
    Raheel
    With Sage X3 2022 R4, a new prerequisite was introduced for the Sage X3 console, the requirement to install PowerShell v7.2+ and, subsequently, the SqlServer module for PowerShell that allows database scripts to be executed when configuring the appli...
    • 24 Apr 2023
  • Performance tuning your Sage X3 system: X3 specific considerations

    Performance tuning your Sage X3 system: X3 specific considerations

    Mike Shaw
    Mike Shaw
    Updated: 10 August 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get t...
    • 24 Apr 2023
  • How to create an alert if a specific user is currently logged in?

    How to create an alert if a specific user is currently logged in?

    Mike Shaw
    Mike Shaw
    I seem to have been getting a lot of interesting questions recently!    In this case, a customer has setup their instance such that the default ADMIN user is not to be used routinely (which is great and considered best-practise) but di...
    • 23 Mar 2023
  • How can I purge the records from the Performance Index function (AIOBENCH)

    How can I purge the records from the Performance Index function (AIOBENCH)

    Mike Shaw
    Mike Shaw
    Hopefully you all know about and use the "Performance index" (AIOBENCH) feature to monitor your system performance.  (Development, Utilities, Verifications, Performance index) Whilst it is useful to be able to review the old data as a ...
    • 23 Mar 2023
  • Test system Build Diary: V12 Patch 19 Migration and Upgrade

    Test system Build Diary: V12 Patch 19 Migration and Upgrade

    Mike Shaw
    Mike Shaw
    Last Updated: 03 March 2023 Return to Index page: Test system Build Diary index ( https://www.sagecity.com/gb/sage-x3-uk/b/sage-x3-uk-support-insights/posts/index-page-build-diaries  ) What is a ”Build Diary” A Build Diary simply des...
    • 3 Mar 2023
  • Syracuse Migration Tool

    Syracuse Migration Tool

    Mike Shaw
    Mike Shaw
    The Syracuse Migration Tool is one way of transferring the Administration data across different servers.   You can read more about the general approach in my blog “How to copy Administration data to a separate server” ( https://...
    • 23 Feb 2023
  • How to copy Administration data to a separate server

    How to copy Administration data to a separate server

    Mike Shaw
    Mike Shaw
    You may be in a situation where you either want to clone your LIVE server to a TEST server, or may be undertaking a migration to a newer version of Sage X3 and want to copy over all the administration data form your SOURCE (LIVE) server to the TARGET...
    • 23 Feb 2023
  • Adding a custom field to a Representation for a users home page

    Adding a custom field to a Representation for a users home page

    Mike Shaw
    Mike Shaw
    I had this question a few days ago and it did pique my interest as it is an area I have some knowledge of, but little real world experience.  My initial thought was that it would need some custom code, but as it turned out was a little simpler t...
    • 17 Feb 2023
  • Performance tuning your Sage X3 system: Database

    Performance tuning your Sage X3 system: Database

    Mike Shaw
    Mike Shaw
    Updated: 11 January 2023 Back to Index Please note this document and all other documents it links to are living documents so will evolve over time as new things are discovered, new functionality is provided, best practises adjusted and/or when I get ...
    • 11 Jan 2023
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