• INFO: X3 Sessions Logs (New function delivered with 2021 R3 release)

    A new function X3 Session Logs (Administration, Usage, Logs, X3 Session logs) has been implemented in the Sage X3 2021 R3 release.

    Enhancing the ability of Sage X3 consultants and administrators to troubleshoot Sage X3 solutions and to analyze architecture…

  • Test System Build Diary: 2021 R4 Migration from PU9

    Last Updated: 12th November 2021

    Return to Index page: Test system Build Diary index

    What is a "Build Diary"

    A Build Diary simply describes the steps taken by Sage Support to perform a task or tasks on our internal test systems.  Build diaries…

  • Test system Build Diary for Upgrade from 2019 R4 (V12 Patch 19) to 2021 R4 (V12 Patch 28)

    Last Updated: 10th November 2021

    Return to Index page: Test system Build Diary index

    What is a "Build Diary"

    A Build Diary simply describes the steps taken by Sage Support to perform a task or tasks on our internal test systems.  Build diaries…

  • Update on changes to the X3 Sales Team

    Dear Partners, 

    We would like to let you know a forthcoming change to service with our X3 Sales team in the coming months. 

    To allow us to focus on processing your sales more efficiently, we have taken the decision to remove the telephone access route to…

  • NEWS: 2021 R3 (Version 12.0.27) Import performance enhancement

    One of the enhancements made in 2021 R3 was to change the behaviour of Imports - until now, every execution of a data import based on a template generated a temporary script for every import/export template so the preprocessing of the data feed could…

  • ALERT: Changes to VAT on Hospitality, holiday accommodation and attraction in the UK coming into effect 1 October 2021

    From 1 October 2021, the government will introduce a new reduced rate of VAT for hospitality, holiday accommodation and attractions. ​ This is to support businesses with the transition back to the standard rate of VAT (20%) as the UK recovers post lockdown…

  • How we can read the link data before loading the screen (especially company)?

    Hi Folks, 

    Can anyone please help me on below? 

    In our customized process we prepare a suggested payment list (Bunch of “Invoice Authorised - Await Suggest” invoices)

    and send it to the user(External User) for approval through the Sage X3 application…

  • ALERT: HMRC Taxation Submissions

    Product / Service Impacted

    • HMRC submissions

    Reported Impact

    • We have had reports from customers of HMRC submissions failing with an ‘unavailable at this time’ error being returned.

    Next Steps

    • We have contacted HMRC for confirmation of…
  • Version 12 : 2021 R3 (12.0.27) is now available

    We are pleased to announce that Version 12 : 2021 R3 (12.0.27) is now available for download

    Please refer to "Sage X3 Latest Patches" article at https://www.sagecity.com/gb/sage-x3-uk/f/sage-x3-uk-announcements-news-and-alerts/147993/sage-x3…

  • ALERT: PU9 support phase has now transitioned to "End of Maintenance"

    Sage X3 PU9 is now in "End of Maintenance" phase of support since 1st July 2021    See KB article Id 105518 "Sage X3 Lifecycle Policy" for more details

    You can find details of all the latest patches and support status on our "Sage…

  • INFO : New PatchFinder for Sage X3 Version 11 and below available

    A new version of the PatchFinder for Versions 11 and below is now available from our FTP downloads site. The archive is called OutilPatch_2021_06_10.zip.

    This version includes details up to PU9 Patch 12 and V11 Patch 20.

  • ALERT: Sage X3 Version 11 Patch 20 is now available

    Sage X3 Version 11 Patch 20 is now available

    Please refer to the latest Patch information at this link: V11 Latest Patch information 

  • Crystal Tips 2 : How to create Crystal Reports on Sage X3 data based on complex Selection Criteria

    Welcome to another Crystal Tip.

    This time, I'm looking at creating a Crystal Report which needs to take more complex business logic into account when selecting data for the Report.

    As with my previous Blog, Crystal Tips 1, this Blog assumes that you…

  • Crystal Tips 1: How to create an X3 Report with a variable list of Values for a Selection Parameter

    This article assumes that you are familiar with developing Crystal Reports in a Sage X3 environment – if you’re not familiar with the process, we’d recommend that you sign up for the SageU Course called “X3 – SageX3 – Designing Crystal…

  • ALERT : Planned changes to Platform support for Sage X3 Version 12 (updated on 27th May)

    Please note that a new version of this document was posted on 27th May.

    This document has been published to provide you with an overview of planned conformance changes for the platform components of Sage X3 version 12.

    In the attached document, you will…

  • ALERT: Patch Finder 2021 R2 is now available

    Patch Finder 2021 R2 is now available with a new  "Technical Components" tab.

    You can now download the new PatchFinder (PatchFinder-1.0.7-win-x64) containing new JSON files for the 2021 R2 release from the Sage X3 FTP Site.

    A new tab, "Technical components…

  • INFO : Latest MongoDB Support Information

    Please note that from April 2021, MongoDB version 3.6 is at the end of life support phase.  

    More detailed information about MongoDB current and supported versions can be found on the MongoDB Support Policy Page.

    Information about supported Mongo DB versions…

  • INFO: Announcing the availability of Sage Enterprise Intelligence 2021 R1

    Sage are proud to announce the release of version 2021 R1 of Sage Enterprise Intelligence

    It is recommended for you to consider upgrading to this latest version of SEI to get the full benefit from your investment

    Please review the SEI Release Notes for…

  • NEWS: 2021 R2 (Version 12.0.26) Release Notes for Distribution & Manufacturing Module

    Please review the new features available below for the Distribution & Manufacturing Module on the Release notes for 2021 R2 (Version 12.0.26):

    Click on the link to Release notes at the bottom of the page


    Sage X3 Automated Data Collection…

  • ALERT: HMRC Taxation Submissions

    Product / Service Impacted

     HMRC Taxation Submissions

    Reported Impact

    • Tax submissions to HMRC are intermittently sitting in a ‘pending’ state
    • This impacts Personal Tax self-assessments & Corporation Tax returns.

    Next Steps

    As of 1.34pm…

  • Preparing for a Folder Validation on a System where Version One’s EDM/PIA Software has been installed.

    Sage X3 is able to integrate with Third Party Software Packages to provide extended functionality to enrich the Product. One such Software Package is Version One's Data Management Suite which comprises Electronic Data Management (EDM), Purchase Invoice…

  • ALERT : Hotfix MongoDB is now available.

    MongoDB hotfix is now released and available from our FTP Site

    This Hotfix addresses an issue with the Mongo 4.0 Installer when the Certificate Password contains a dollar-sign ($).

    The Installer displays the following error message:


  • INFO: PU9 enters "End of Maintenance" phase 1st July 2021

    As per "Sage X3 Lifecycle Policy" (https://support.na.sage.com/selfservice/viewdocument.do?externalId=105518) Sage X3 PU9 will enter "End of Maintenance" phase of support on 1st July 2021

    Once a version of Sage X3 enters the End of…

  • ALERT: Syracuse Server Hotfixes are now available for V12 and V11

    ALERT: Syracuse Server Hotfixes are now available for V12 and V11 

    Syracuse Server version and Syracuse Server version 

    The Syracuse hotfixes contain fixes for issues:

    -Excel export does not work from a dashboard (X3-236950…

  • ALERT: V11 Syracuse and PU9 Syracuse

    Please refer to the Sage X3 Lifecycle Policy for information on the different Sage X3 versions' support status. Syracuse hotfixes that apply to the maintained versions, releases, and patch levels:

    The latest Syracuse releases are only certified with…