• Landing Page Query Batch Submission Threshold


    Is there any way to configure the row count threshold used to determine when a landing page query is 'expensive' and needs to be sent to the batch server?

    I have a requester that queries the STOPREH table (>100k rows). Although the requester…

  • INFO: Change in behaviour with Syracuse 12.14 potentially impacting external load balancers

    In Syracuse versions prior to Syracuse 12.14, Sage X3 sends a "ping" request from the user browser to the server every 60 seconds to check the session status.   This behaviour was found to not be efficient nor as effective due to the changing…

  • ALERT: Syracuse Server Hotfix is available for V12

    Syracuse Server version is now available 

    This version addresses issues when using the Sage X3 Office Add-in (X3-280327)

    - Fields are not selectable in the filter tab

    - Using the Excel sort tool only sorts a single column, not the entire table 

  • Syracuse Installation Instructions

    I have downloaded the Syracuse hotfix but when unzipped it doesn't contain the expected .jar file.  Instead, I see a number of files & folders:

    How do I install the hotfix please?



  • How to increasing logging levels for diagnosing issues

    You have got your X3 Version 12 system working, but either want to understand how something works in more detail or are now seeing some issue which you need to investigate further. 

    In order to understand what is going on within your X3 system you want…

  • INFO: Syracuse Server Hotfix

    With the delivery of Syracuse server version 12.14 delivered with Sage X3 version 2022 R1 / 12.0.29, you may have experienced an issue where it is no longer possible to save any text in plain text format when using the inbuilt Sage X3 text editor. 


  • Should I change the default Syracuse logging in my production system

    You have just completed your Syracuse installation and have handed over to the users, so you can relax and move onto the next task, right?   It's not always that easy and after a few days, users suddenly start complaining about odd messages intermittently…

  • ALERT: « EU VAT ID validation » – Error 500

    When validating EU VAT IDs, independent of X3 release, customers get an error 'error 500 Failed to parseField countryCode'. This is due to the change in the VIES service as provided by the European Community.

    This error is going to be fixed…

  • INFO: Syracuse Server Hotfix

    From the delivery of  SyracuseServer 12.12 (delivered with 2021 R3 / 12.0.27), you may have experienced an issue with the number of decimals on quantities in the Purchasing and Sales business processes.

    If you experience this issue, please install this SyracuseServer…

  • ALERT: Eclipse Debugging in a Syracuse Cluster can exhaust Memory and CPU


    A problem has been discovered with memory and CPU consumption when Eclipse Debugging is being undertaken with a multi-server Syracuse cluster.

    This has been identified as an issue when using the Syracuse Load balancer:-

    The Syracuse nanny process…

  • ALERT: Syracuse Server Hotfixes are now available for V12 and V11

    ALERT: Syracuse Server Hotfixes are now available for V12 and V11 

    Syracuse Server version and Syracuse Server version 

    The Syracuse hotfixes contain fixes for issues:

    -Excel export does not work from a dashboard (X3-236950…

  • ALERT: V11 Syracuse and PU9 Syracuse

    Please refer to the Sage X3 Lifecycle Policy for information on the different Sage X3 versions' support status. Syracuse hotfixes that apply to the maintained versions, releases, and patch levels:

    The latest Syracuse releases are only certified with…

  • ALERT: Syracuse 12.10 or later cannot be applied to 2019 R5 (12.0.20) or earlier

    For customers running versions outside the Sage X3 Lifecycle Policy, you need to be very careful when considering patching any of your X3 components in isolation.

    A clear example of this is the latest Syracuse version 12.10 which has been significantly…

  • ALERT: Version 11 - Hotfix for Syracuse (

    A new hotfix for Version 11 Syracuse has just been released

    This Syracuse hotfix contains resolutions for the following issues:

    • Random issue when printing (truncated or empty file)
    • Text editor issue when using > and < symbols

    You can…