• ALERT: **RESOLVED** Mysage Case Management Portal update **RESOLVED**

    Latest Update as of 9AM 17/9/21  

    The issue has now been resolved and the Case Management Portal is now available.  

    We will no longer be monitoring the [email protected] mailbox.

     

    Latest Update as of 12.10 PM:

    • An emergency release…
  • ALERT: 2021 R1 Includes External URL Policies Function.

    An Iframe is a block present in a web page that embeds another HTML page hosted by a web server. Sage X3 2021 R1 includes a new function called External URL policies. This function allows declaring URLs that are allowed in Iframes.

    Any iframe that uses…

  • ALERT: E-commerce VAT in the EU is changing

    As of 1 July 2021, there are changes to VAT rules affecting business to consumers (B2C) transactions in the European Union (EU).

    The document attached addresses the following questions and impact on Sage X3:

    • Who is affected?
    • How is Sage making these changes…
  • ALERT: Sage X3 Version 12 Patch 26 (2021 R2) is now available.

    Version 12 Patch 26 (2021 R2) is now available.

    Please refer to the latest Patch article in https://www.sagecity.com/gb/sage-x3-uk/f/sage-x3-uk-announcements-news-and-alerts/147993/sage-x3-latest-patches

  • NEWS: 2021 R2 (Version 12.0.26) Release Notes for Finance Module

    Please review the new features available below for the Finance Module on the Release notes for 2021 R2 (Version 12.0.26):

    Click on the link to Release notes at the bottom of the page.

    Fixed assets improvements to simulated depreciations

    In the Depreciation…

  • ALERT: X3 Standard Cost Calculation Error in 2021 R1 - HOTFIX Available

    In 2021 R1 (12.0.25) release, user may experience an error when running the Standard Cost Calculation:

    Summary of the issue:

    When 2 components are used in a BOM and these components use the same overhead category, the calculation of standard cost triggers…

  • ALERT: X3 Warehousing functions error In 2021 R1 - HOTFIX Available

    In 2021 R1 release, users may experience issues when clicking on some of the fields in Sage X3 / Sage X3 Warehousing functions GESITF, GESBPC, GESBPS or GESREP.

    The function will be abruptly closed and the session will sometimes be lost.

    A hotfix has…

  • HMRC MTD Issue Reported - UPDATED 18.03.21

    Reported Incident

    Product / Service Impacted

    HMRC – MTD Services

    Reported Impact

    • Customers are receiving an error message stating “Sorry there was an error connecting to HMRC” when creating a new MTD Return

    Next Steps

    • HMRC hope…
  • INFO - Flash Deprecation: New Visual Process Editor Updates Document Available

    We are announcing the availability of an additional Visual Process Editor document which describes the updates within release 2020 R4 (12.0.24).

    Please refer to the document "Sage X3 Visual Process Editor.  Changes in 2020 R4" on the Sage FTP…

  • INFO: New content added to the Knowledgebase in December 2020

    New content added to the Sage X3 Knowledgebase. 

    To improve Sage X3 customers and partners' support experience, we are continuously updating and adding new content to the X3 Knowledgebase. 

    The Knowledgebase includes articles as well as how-to guides.

    We…

  • INFO: Year End resources available for X3

    How to:

    • HTG - Fiscal year end closing- Article ID: 16956
    • Year end simulation and closing my year- Article ID: 81513
    • HTG - Fiscal year end closing for v5 - Article ID: 16908
    • Balances errors in Year End close log- Article ID: 18672
    • Error: "CLO01 : Incorrect…
  • INFO: New content added to the Knowledgebase

    New content added to the Sage X3 Knowledgebase 

    To help improve the support experience for Sage X3 customers and partners we are continuously updating and adding new content to the X3 Knowledgebase. 

    The Knowledgebase includes articles as well as how-to g…