Welcome to the Sage X3 Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Dear Partners,
We would like to let you know a forthcoming change to service with our X3 Sales team in the coming months.
To allow us to focus on processing your sales more efficiently, we have taken the decision to remove the telephone access route…
We have been alerted by the R&D team that the mapping for "Product Setup Time Matrix" has not been installed correctly for 2021R2 (V12 P26) and 2021R3 (V12 P27)
This new functionality is unusable in these versions of X3.
FIX is Available:
To obtain…
Latest Update as of 9AM 17/9/21
The issue has now been resolved and the Case Management Portal is now available.
We will no longer be monitoring the [email protected] mailbox .
Latest Update as of 12.10 PM:
An emergency…
Problem:
A problem has been discovered with memory and CPU consumption when Eclipse Debugging is being undertaken with a multi-server Syracuse cluster.
This has been identified as an issue when using the Syracuse Load balancer:-
The Syracuse nanny…
Product / Service Impacted
HMRC Taxation Submissions
Reported Impact
Tax submissions to HMRC are intermittently sitting in a ‘pending’ state
This impacts Personal Tax self-assessments & Corporation Tax returns.
Next Steps
As of 1.34pm…
As announced in our previous article " ALERT: Hotfix for V12.0.25 (2021 R1) to be released shortly " this hotfix is now released and available from our FTP site. This hotfix is only needed for and relevant to Version 12.0.25 (2021 R1) It resolves two…
Tangerine has notified us that the IP addresses of the following websites, used for registering licenses , will be changed on the 19th December and these sites will be un-available for a maximum of 4 hours:
https://customerzone.tangerinesoftware.com…
An issue was detected in the BSI function in 2020R3 (V12P23), whereby the company amount in the open items is not calculated correctly after modifying upper case matches and manually assigning the remainder of the payment to another open item, effectively…
A new version of the Runtime and Adxadmin component is now available for X3 Version 12
The Runtime version 93.1.19 and Adxadmin version 93.1.19 addresses the following issue:
Address Overflow Signal when opening Sales orders function (GESSOH…
A new version of the Runtime and Adxadmin component is now available for X3 Version 12
The Runtime version 93.1.17 and Adxadmin version 93.1.17 addresses the following issues:
"Address overflow" error message in Sales Orders (GESSOH) …
An issue has been identified with the Sage X3 text editor : If any text containing the "&" symbol is saved when it is reloaded the "&" symbol is converted to its HTML equivalent and will be displayed as "&" instead.
For example you save the following…