New content added to the Sage X3 Knowledgebase.
To improve Sage X3 customers and partners' support experience, we are continuously updating and adding new content to the Sage X3 Knowledgebase.
The Knowledgebase includes articles as well as how-to guides.
We encourage all our customers and partners to visit the knowledgebase at https://support.na.sage.com/selfservice
Here is a list with shortcuts to some of the new Knowledgebase content that has been added in January 2021
Technical Articles
Error "Openssl config failed message when installing Syracuse."
Sage installer messages show error:OpenSSL config failed: error:02001003:system library:fopen:No such process.
ERROR: "The system cannot find the specified path" when printing certain documents".
When trying to print certain documents we are getting an error message: C:\Sage\PrntSrv\data\v11live_50001\bri\report\xv1_sbonfacauto.rpt The system cannot find the specified path
ERROR "Create session error: X3 engine error : [Microsoft][SQL Server Native Client 11.0][SQL Server]The INSERT permission was denied on the object 'APLLCK"
The batch server has stopped with a status of 'on error' in the logs you see the create session error.
How to set up a Requester as a menu item or onto a landing page
This article contains a step by step guide on adding a requester as a menu item or onto a landing page.
MongoDB data is growing in size.
When backing up MongoDB data, I have noticed the "fs.chunks" collection has grown to a very large size.
Finance Articles
Error "INVALID_DATE_FROM"
Invalid_date_from is displayed when clicking on the VAT periods calendar Icon when completing a VAT return.
Cannot change the default currency when creating a new payment term
When setting up a new payment term, the currency field has defaulted to GBP. When we try to select the field's value to change this, the field is greyed out.
Field error "VAT year" Error access, status = 500
Using the VAT returns function, when trying to authenticate with HMRC, the above error message appears.
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