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INFO: New content added to the Knowledgebase

New content added to the Sage X3 Knowledgebase 

To help improve the support experience for Sage X3 customers and partners we are continuously updating and adding new content to the X3 Knowledgebase. 

The Knowledgebase includes articles as well as how-to guides

We encourage all our customers and partners to visit the knowledgebase at https://support.na.sage.com/selfservice 

Here is a list of some of the new Knowledgebase articles that have been added in October

Article ID 107403 Error: When printing "Unable to connect: incorrect log on parameters"

DescriptionAfter an in-place upgrade from V11 to V12 users can login to X3 and process normally, and most printouts work as expected. Certain customised reports are failing with error "Unable to connect : incorrect log on parameters"

Article ID 107408 -  Illustrated guide to using Web Service calls for Import/Export

DescriptionError: When printing "Unable to connect: incorrect log on parameters"

Article ID 107519  - Unable to change the due date for Open Items

Description - When trying to change the due date of an invoice -via open Items/open item edit function , there is a warning message

Article ID 107284 - Automatic Matching (LETTRAUTO) - Can't find the 'by description field' Criteria

Description -  When using the Automatic matching function (LETTRAUTO), not all of the expected matching criteria is present, unable to locate 'by description field'.

Article ID 107284 - Error "Display capacity of documents to generate has been exceeded"

DescriptionWhen running the accruals function (CPTSVC), selecting the purchase accruals option in the criteria, the process fails and provided the error "Display capacity of documents to generate has been exceeded"

Article ID 107337 - How to reset wrong HMRC credentials when submitting VAT return

DescriptionYou may get 'unauthorised user' error message during authentication.

Article ID 107565- Unable to Edit Gross price

Description - Unable to edit Gross Price, i.e.: The Gross Price column is greyed out when entering a Sales Order.