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Laura Astasauskaite

ALERT: Unable to submit VAT Return: Start and End dates are not populating

Posted By

Please note we have received a number of cases where customers have issues submitting VAT returns to HMRC.

VAT return start and end dates are not being populated.

The following X3 Versions/patch levels and Syracuse versions are affected.

  • V11 P14, Syracuse 11.20.1.2-0
  • V11 P12, Syracuse 11.14.15-0
  • V11 P15, Syracuse 11.19.1-0
  • V12
  • PU9

We are working to resolve this issue.

Parents

  • The correction will be included in the coming releases for the following versions/patches: V11 (P17+) and V12 (P23+)

    Please see attached for the hotfixes provided:

    V12 Solution
    2020.R3/12.0.23 Patch still to be released, will contain the fix
    2019.R4/12.0.19 to 2020.R2/12.0.22 Hotfix: 200459
    2019.R3/12.0.18 Contact UK CS for workaround
    2019.R2/12.0.17 Contact UK CS for workaround
    V11 Solution
    P17 Patch still to be released, will contain the fix
    P14 /P15 / P16 (already contains 5481, which is VAT entity) Hotfix: 6725
    P12/P13 (+ MTD hotfix containing 5481: VAT entity) Hotfix: 6725
    P12/P13 (no MTD hotfix applied incl. 5481: VAT entity) Contact UK CS for workaround
    PU9 Solution
    P11/ P12 (contains 4225, which is VAT entity) Hotfix: 4484 
    P10 (with MTD hotfix containing 4225: VAT entity) Hotfix: 4484 
    P10 (no 4225: VAT entity) Contact UK CS for workaround

    Important

    We strongly recommend that you take a system restore point, prior to applying any hotfixes or patches. These should also be applied to your TEST environment first before applying to LIVE.

    Please note they should be applied to all folders: X3, LIVE, TEST, etc.

    Due to MTD evolution on the recent deliveries, it is not possible to provide an official hotfix for older patches.

    If you are on these patches, as identified in the table, please contact our Customer Services to help you find a workaround.

    As a reminder, it is always highly recommended to be on the latest versions and patch level in order to prevent any hotfix incompatibility.

     If you experience any issues or require further assistance, please do not hesitate to contact us at Customer Services.

  • in reply to Laura Astasauskaite

    IMPORTANT UPDATE!

    Just to inform you we are uploading additional revised hotfixes/maintenances that aim to cater for VAT return submissions when day/month from obligation dates contain a 2 digit value (10 to 31 / Oct to Dec).

     

    Examples:

    • VAT submission period is 15/06/20 – 14/09/20).
    • VAT submission period is 01/10/20 – 31/12/20).

     

    For the ones, who have already submitted VAT return successfully (either with recent release of hotfixes or not), you will still need to apply NEW hotfixes before October:

    V12 Solution
    2020.R3/12.0.23 Patch still to be released, will contain the fix
    2019.R4/12.0.19 to 2020.R2/12.0.22 Hotfix: 201079
    2019.R3/12.0.18 Contact UK CS for workaround
    2019.R2/12.0.17 Contact UK CS for workaround
    V11 Solution
    P17 Patch still to be released, will contain the fix
    P14 /P15 / P16 (already contains 5481, which is VAT entity) Hotfix: 6741
    P12/P13 (+ MTD hotfix containing 5481: VAT entity) Hotfix: 6741
    P12/P13 (no MTD hotfix applied incl. 5481: VAT entity) Contact UK CS for workaround
    PU9 Solution
    P11/ P12 (contains 4225, which is VAT entity) Hotfix: 4485
    P10 (with MTD hotfix containing 4225: VAT entity) Hotfix: 4485
    P10 (no 4225: VAT entity) Contact UK CS for workaround

    To request a ‘workaround’ please raise a new Support case with Customer Services.

    Other hotfixes will be available for download today from our FTP server.

    We strongly recommend that you take a system restore point, prior to applying any hotfixes or patches. These should also be applied to your TEST environment first before applying to LIVE.

    Please note they should be applied to all folders: X3, LIVE, TEST, etc.

Reply
  • in reply to Laura Astasauskaite

    IMPORTANT UPDATE!

    Just to inform you we are uploading additional revised hotfixes/maintenances that aim to cater for VAT return submissions when day/month from obligation dates contain a 2 digit value (10 to 31 / Oct to Dec).

     

    Examples:

    • VAT submission period is 15/06/20 – 14/09/20).
    • VAT submission period is 01/10/20 – 31/12/20).

     

    For the ones, who have already submitted VAT return successfully (either with recent release of hotfixes or not), you will still need to apply NEW hotfixes before October:

    V12 Solution
    2020.R3/12.0.23 Patch still to be released, will contain the fix
    2019.R4/12.0.19 to 2020.R2/12.0.22 Hotfix: 201079
    2019.R3/12.0.18 Contact UK CS for workaround
    2019.R2/12.0.17 Contact UK CS for workaround
    V11 Solution
    P17 Patch still to be released, will contain the fix
    P14 /P15 / P16 (already contains 5481, which is VAT entity) Hotfix: 6741
    P12/P13 (+ MTD hotfix containing 5481: VAT entity) Hotfix: 6741
    P12/P13 (no MTD hotfix applied incl. 5481: VAT entity) Contact UK CS for workaround
    PU9 Solution
    P11/ P12 (contains 4225, which is VAT entity) Hotfix: 4485
    P10 (with MTD hotfix containing 4225: VAT entity) Hotfix: 4485
    P10 (no 4225: VAT entity) Contact UK CS for workaround

    To request a ‘workaround’ please raise a new Support case with Customer Services.

    Other hotfixes will be available for download today from our FTP server.

    We strongly recommend that you take a system restore point, prior to applying any hotfixes or patches. These should also be applied to your TEST environment first before applying to LIVE.

    Please note they should be applied to all folders: X3, LIVE, TEST, etc.

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