Please note, our R&D team is still working to resolve this issue. 

In addition, if you have customers that are attempting to submit VAT return in the next couple of days and are on patches older than V11 P14 or PU9 P11, please get in touch with Customer Services (by raising support case) as soon as possible.

If you have any problems, please do not hesitate to let us know.

We will continue monitoring the progress and will update you accordingly.

Please note, we have now added V12 and PU9 to the list of versions affected.

We have been informed by R&D that maintenances or hotfixes (depending on the patch or version your customer is on) will be made available to us tomorrow.

Once received, it will be available for download from our FTP server as well as attached to the support case if you have raised one.

We will keep you updated.

The correction will be included in the coming releases for the following versions/patches: V11 (P17+) and V12 (P23+)

Please see attached for the hotfixes provided:

Important

We strongly recommend that you take a system restore point, prior to applying any hotfixes or patches. These should also be applied to your TEST environment first before applying to LIVE.

Please note they should be applied to all folders: X3, LIVE, TEST, etc.

Due to MTD evolution on the recent deliveries, it is not possible to provide an official hotfix for older patches.

If you are on these patches, as identified in the table, please contact our Customer Services to help you find a workaround.

As a reminder, it is always highly recommended to be on the latest versions and patch level in order to prevent any hotfix incompatibility.

 If you experience any issues or require further assistance, please do not hesitate to contact us at Customer Services.

IMPORTANT UPDATE!

Just to inform you we are uploading additional revised hotfixes/maintenances that aim to cater for VAT return submissions when day/month from obligation dates contain a 2 digit value (10 to 31 / Oct to Dec).

Examples:

• VAT submission period is 15/06/20 – 14/09/20).
• VAT submission period is 01/10/20 – 31/12/20).

For the ones, who have already submitted VAT return successfully (either with recent release of hotfixes or not), you will still need to apply NEW hotfixes before October:

To request a ‘workaround’ please raise a new Support case with Customer Services.

Other hotfixes will be available for download today from our FTP server.

We strongly recommend that you take a system restore point, prior to applying any hotfixes or patches. These should also be applied to your TEST environment first before applying to LIVE.

Please note they should be applied to all folders: X3, LIVE, TEST, etc.