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Keith Mcmanus

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I am not logged into Sage Accounts Production but on the network it is showing that I am logged in, thereby using up one of our concurrent licences. How do I log out ? (I have tried opening Sage Accounts Production and closing it but it still shows me as logged in). I have searched the SAGE help site to no avail. 

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  • Hi Elizabeth,

    If you experiencing repeat occurrences of this issue then I will ask that you first of all confirm with your IT support that your workstations have full permissions to your softwareâ€Tms data directory and also firewall exceptions have been added to ensure the signal being sent back to the server when a user is exiting Sage Accounts Production is not being blocked and leaving the username still marked as in use within the application. We also request that your IT support investigate whether an unexpected crash in the software or network disconnection is not occurring just before you experience the problem.

    Regards,

    Zoheb Agha

    Technical Support Advisor, UKI AD Customer Services
    Sage
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  • Hi Elizabeth,

    If you experiencing repeat occurrences of this issue then I will ask that you first of all confirm with your IT support that your workstations have full permissions to your softwareâ€Tms data directory and also firewall exceptions have been added to ensure the signal being sent back to the server when a user is exiting Sage Accounts Production is not being blocked and leaving the username still marked as in use within the application. We also request that your IT support investigate whether an unexpected crash in the software or network disconnection is not occurring just before you experience the problem.

    Regards,

    Zoheb Agha

    Technical Support Advisor, UKI AD Customer Services
    Sage
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