We’ve gathered together the questions that you've been asking us. We'll update this discussion regularly and we'll also include any important notices.
National Minimum Wage (NMW)
It doesn't matter how big or small your company is, you still must pay the correct minimum wage. The minimum wage an employee gets depends on their age and if they're an apprentice.
I need to let HMRC know about a correction
Sage Instant Payroll checks what you've changed since your last FPS and includes the relevant employees in the FPS adjustment. The values you submit show the difference in liability from the first FPS and what you reprocessed. Read more >
How do I record holidays in Sage Instant Payroll?
You can use the holidays option in Sage Instant Payroll to help you keep track of your employees' holidays. This means that you and your employees are up to date with hopw many holidays they have remaining. Read more >
Can I advance pay for an employee who is going on holiday?
If you have an employee that's going on holiday and you need to pay them in advance, you can use the Pay in advance option. Read more >
How can I correct a mistake in a previous pay period?
If you've noticed a mistake after you've finished payroll, you can either wait until the next pay period to make the correction or use the Restore or Recover options then make the correction. Read more >
How do I process leavers?
When an employee leaves your company, you need to:
- Process their final pay, with the Employee's final pay check box selected in Maintain Employees' Pay.
- Print your normal reports then Finish Payroll as normal. You can then process them as a leaver before you submit the full payment submission (FPS).
- Provide the employee with their P45.
One of our new employees provided their P45 after I ran payroll and submitted the FPS. How do I enter the P45 information?
If you've received a P45 from an employee who is new to your business, you'll need to enter these details into your software. You can enter these details even if you’ve processed payroll for them and submitted and FPS for previous periods.
You can enter the P45 information in the employee's record:
- Click Employee then click Maintain year to date information.
- Click the required employee.
- Enter the P45 information in the Previous Employment (P45) section.
- Click Save details then click Close Year to Date screen.
The new/updated P45 information is automatically included in your next FPS.
The tax for this employee automatically recalculates when you next run their payroll based on the P45 information entered.
Unable to install on Windows Vista
On 11 April 2017, Microsoft ended all support for Windows Vista.
This means that there's no further technical support or updates available for this operating system. These updates were designed to protect your computer, therefore your data may now be significantly more vulnerable to malicious security attacks. Read more >
How do I create a Sage ID?
If you want to ask the community a question, you need to have a login for our website. To create a login, click the button in the top right-hand corner, then click Register now and enter your details. Check your inbox for an email from [email protected], click the link, enter your password and click Submit.
How do I reset my password for my Sage login?
Click the button in the top right-hand corner, then click Sign in now. Click Forgot your password? You can then follow the on-screen instructions.