Pension correspondence letters no longer generating

For the first time in many years for new employees the letters are blank.

  • Hi ,

    Thanks for using Sage City.

    Apologies for any delay in responding to your query.

    Are these the PDF letters/documents created by Sage Business Cloud?

    Can you advise the steps taken to produce the issue (blank letters) in the program so we can replicate this

    Regards,
    Rob
    Sage UKI