Thanks for using Sage City.

Apologies for any delay in responding to your query.

From your query description this may be relating to the desktop products (as Sage business cloud is browser based and not installed.)

If this is the case, please direct your query to the Sage 50 team, you can find a link to that section here:

https://www.sagecity.com/gb/

You can also view more guides available on our help centre here;

help.accounting.sage.com/.../Home.html

Regards,
Rob
Sage UKI

Thanks for using Sage City.

Apologies for any delay in responding to your query.

From your query description this may be relating to the desktop products (as Sage business cloud is browser based and not installed.)

If this is the case, please direct your query to the Sage 50 team, you can find a link to that section here:

https://www.sagecity.com/gb/

You can also view more guides available on our help centre here;

help.accounting.sage.com/.../Home.html

Regards,
Rob
Sage UKI