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Gail Maund

Sending Pension Data

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When running my payroll I keep getting an error message when sending pension data.  "There was an error sending your data to the service - internal server error" Does anyone know how to fix this?

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  • 0

    Hi Gail,

    This error message may be due to a refresh issue in the system, please follow the below steps to create a manual refresh:

    • 1.Click the Pay Runs tab and select the relevant pay run.
    • 2.Then click Edit Pay Run.
    • 3.Within the pay run, for everyone that is assigned to the pension, hover over Manage Enrolment and in the drop-down menu select Change Pension Scheme.
    • 4.When the new screen opens, change the Pension Scheme, Pension Plan and Payment sourcefrom Default to the exact Pension Scheme, Plan and Payment source that the employee is assigned to.
    • 5.Then click Save.
    • 6.Then try resubmitting the pension.

    If you are still receiving this error message, please contact the support team for further assistance.

    Regards,
    Adam
    Sage UKI

Reply
  • 0

    Hi Gail,

    This error message may be due to a refresh issue in the system, please follow the below steps to create a manual refresh:

    • 1.Click the Pay Runs tab and select the relevant pay run.
    • 2.Then click Edit Pay Run.
    • 3.Within the pay run, for everyone that is assigned to the pension, hover over Manage Enrolment and in the drop-down menu select Change Pension Scheme.
    • 4.When the new screen opens, change the Pension Scheme, Pension Plan and Payment sourcefrom Default to the exact Pension Scheme, Plan and Payment source that the employee is assigned to.
    • 5.Then click Save.
    • 6.Then try resubmitting the pension.

    If you are still receiving this error message, please contact the support team for further assistance.

    Regards,
    Adam
    Sage UKI

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