• Issue logging in / Setting up account

    Hello, Wondering if someone can help ASAP? I am an AAT student doing my 'Using accounting software' module as part of my level 2 AAT and require access to sage in order to study but I'm facing issues logging in / setting up my account. When attempting…
  • Help With Accounts Start Date?

    Good evening everyone. I'm currently studying for my AAT level 2, specifically the Using Accounting Software module, where I am using Sage Business cloud for my practice and booked assessment. Unfortunately there is a particularly annoying issue I…
  • Help Centre and the Sage Knowledgebase

    All the answers you need, 24/7. If you need help with your software, we have all the answers in the Sage Help Centre. You can find your answer by using our quick search or explore popular topics. Read guides or watch videos, whatever works best for…
  • Earn money for helping fellow Sage users

    Join the Sage Ambassador Programme today We’re pioneering the first ever SME peer-to-peer customer service progra mme – so you can share your expertise with fellow Sage Business Cloud Accounting users, and get paid for your knowledge! Earn on the go…
  • Switching between multiple Contacts within a single customer when creating Quotes and Invoices

    When creating quotes and Invoices we regularly need to switch between customer contacts to ensure that the correct name appears on the invoice. This is usually for larger organisations where the cost centre is the same but the department or person requesting…
  • Uninstall sage software

    I've handed over my sage responsibilities, and need to uninstall sage from my pc. Windows uninstall not working, errors 1921 and 1603. Can anyone help please? Thanks
  • Whom should I contact in case of no response from Account Manager

    Hi All, Can someone let me know who is the right department/person to raise the complaint/issue if account manager is not responding since long. Even on helpline no one is telling this thing. Also, i want to know whom I should contact for my grievances…
  • Sub account

    Hi Sage city! I want to know, How do I create a sub-account in sage online?
  • New customer problem

    Hi. I have signed up today and thought I was doing OK. But somewhere I have messed everything up. Is it possible to reset everything to zero so that I can start again? Thanks
  • Sage Q&A Live for life

    We Are Here For You There is a lot of uncertainty in the world right now, but one thing is certain; Our T riple Award-nominated support channel is still your go-to place for help and advice. We understand that the way people work has adapted, and you…
  • Bank Rec question!

    So sat stressed out of my mind doing the recs month by month for EOY. Came to August and have managed to somehow set the date for Aug 2020 without realising. So now my bank rec screen looks like this Statement Date Reconciled By Reference…
  • Slow?

    FormerMember
    FormerMember
    Hi everyone, We've just found out that Sage Business Cloud Accounting has a major design flaw... it can't cope with "large" amounts of data. Over the past few months the software has been running slower and slower, it now takes around 2 minutes to…
  • Match from bank feed against invoice when full payment not made

    I created an invoice and the customer has made a partial payment. From the imported bank transactions i have attempted to match against the sales invoice. While I can locate it and make the initial match i cannot complete the process due to the unallocated…
  • User experience - Sage support

    FormerMember
    FormerMember
    I have been trying to get support for a fault with Sage Business Cloud for some months and having started a dialogue via email. I got to a point where getting the responses were getting us nowhere. The support staff seemed not to understand or professed…
  • Bank Feed

    Hi, We're having trouble connecting our bank feed. We had it connected a year or so ago but there was a technical issue and it disconnected. We've since tried to re-connect by selecting our bank and account type, but upon clicking continue on the…
  • Support - lack of

    FormerMember
    FormerMember
    Am I the only one suffering from appallingly slow response times to email support requests? Response is anything between a week and a month. All I want is to change the owner of the account. How difficult can that be? Currently unresolved after 12 weeks…
  • Live Q&A Sessions

    We’re offering a new way for you to get quick answers to your questions from our Sage experts without having to call us. We’re holding live drop-in Q&A sessions, Monday to Friday from 9 am to 5 pm , where you can put your questions to us online. We…
  • Connecting Banking to Sage Cloud

    FormerMember
    FormerMember
    Hi All Have just purchased Sage cloud accounting and trying to set up the bank account. I have an error message telling me my detail have been used in a trial account. How do i reset the banking to connect to the purchased software? Many thanks
  • Printing Purchase Invoices

    Hi. Our business needs to provide self billing invoices to our contractors but although I can enter the details of hours worked etc I can't seem to find out how to print this purchase invoice with all the lines shown. Is this possible?
  • how to create a new purchase account(supplier) that link to a specific payable account(with more than one account payable)?

    In the system, I created more than one account payable. Some suppliers should link to certain account payable. But I couldn't find where to change the setting, the default payable account is still the previous one.