Sage Glitch - How can I remedy?

I have two Sage Business Cloud Accounts running concurrently against each other. Original started in 2018 and New Nov 2022 (Advice of accountant to start afresh due to opening balances on original system). We were also advised to change our VAT period at the same time by the accountant. This resulted in VAT from the old system being taken in to consideration and making an adjustment in the new system. That was run without issue and refunded VAT was issued. However a couple of weeks later the system inadvertently took me to the old system as I had the same login details. Whilst there I saw that the VAT return hadn't been run and in error I processed it thinking system error. I am now left with the vat amount sitting in the suspense account as a credit on the new system. Sage helpline are advising a journal but can't say where. My accountant says this can't be done as the transaction doesn't have a debit and isn't anywhere on the new system as it was run through the old. Can anyone please advise how to remedy this system glitch. Thanks

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  • 0

    Hey Sarah, 

    Thanks for posting in Sage City.

    From your post it sounds like you will need to post a reversal journal. If you have a value sitting on your suspense ledger that shouldn't be there, a reversal will cancel this out.

    If you do have a value sitting on your suspense ledger, you will be able to view the journal history via the Audit Trail report. There you will find the Debit and Credit posting that caused the value to show on the suspense account. Once you know the Debit and Credit ledger accounts you can post the opposite Debit and Credit journal to cancel out this transaction. 

    However, as I can't see the transaction activity in your account to give more specific guidance, I would advise contacting our technical support team who can log in and help troubleshoot this issue with you. 

    You can find out how to contact us here >

    If this has answered your question, please click More > Verify Answer.

    Thanks, 

    Dane
    Sage UKI

  • 0 in reply to Dane

    Morning Dane

    I appreciate you responding to my query.

    I have went through the Audit Trail on both systems this morning. As expected there is nothing in relation to the amount showing on the suspense account as the VAT Return was run in error through the old system.

    On the old system the Audit shows the transaction as deleted? The transaction is sitting in the ledger 2202 but other than that there is nothing to offset it against.

    Sarah

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  • 0 in reply to Dane

    Morning Dane

    I appreciate you responding to my query.

    I have went through the Audit Trail on both systems this morning. As expected there is nothing in relation to the amount showing on the suspense account as the VAT Return was run in error through the old system.

    On the old system the Audit shows the transaction as deleted? The transaction is sitting in the ledger 2202 but other than that there is nothing to offset it against.

    Sarah

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