• Duplicate Bank Feed Entries should not occur - bad design

    It should not have been necessary to contact support if the program was better designed - the problem is bank feeds where when there is a Bank Transfer between two accounts the bank feed allows both transactions to be recorded creating a duplicate entry…

  • Foreign Currency Bank Transfer

    Error message when trying to post a bank transfer from NZD bank accont to GBP Bank account

    " one or more of the accounts used in this transfer has no exchange rate to base currency"

  • Lost transaction.

    Made a cash deposit at the bank.

    Transaction showed in 'Banking'.

    Went to match the relevant invoices to the transaction.

    I'd recorded an invoice amount incorrectly so the total of the invoices didn't match the total deposit at the bank.…

  • Bank reconciliation resetting when switching pages- new bug?

    I'm just trying to complete my September bank reconciliation, the transaction list spans over a number of pages. For some reason, if I switch between pages it loses all the ticks on the page i had just been working on. This never used to be an issue,…

  • How do you change the statement end date on a finished bank reconciliation?

    The selection of transactions is all correct on my latest reconciliation but I've selected the wrong date. Can I change this?

  • Newly VAT registered..... HELP!

    I have been using Sage for the past 5 years for our business but literally only using the invoicing and recording payments features. I have never linked our bank up or anything and now we have gone VAT registered from May 1st.

    I believe I need to set…

  • Bank Rec question!

    So sat stressed out of my mind doing the recs month by month for EOY. Came to August and have managed to somehow set the date for Aug 2020 without realising. So now my bank rec screen looks like this

    Statement Date Reconciled By Reference Starting…
  • Banking Feeds

    I keep trying to download new transactions from my BarclayCard to my Sage via the Banking feeds section, and the screen just says 'downloading transactions' and it goes on and on for literally minutes. Also, my balances and bank balances on my other feeds…

  • Bank Feed & Bank Account Balance don't match

    Hi, 

    I have been using sage accounting since setting my business up in Oct last year. Its been a very busy few months so have only just managed to catch up on matching all my bank feed entries, with items in sage, payments, invoices etc. So I have now completed…

  • Bank Unreconciled Transactions

    My Bank Unreconciled Transactions enquiry show a large number of transactions, however, when I go to my Bank Account and review, there are no transactions to reconcile. Consequently, I have a large negative balance on my bank account, according to Sage…

  • Sage one - How do I import bank transactions after connecting to my bank?

    In Sage One (Accounting) online I have connected the bank account, and new transactions are showing. I used to import them through an OFX file downloaded from the bank, then use 'Import Statement' as on this page: Sage Help.

    Now I have connected…

  • bank reconciliation - undo

    Unlike some other cloud software, SageOne doesn't allow undo the bank reconciles. So if client mistakenly reconciles 50 transactions only way to correct them is "manually" create 50 "reversal" transactions to cancel the "incorrect" transactions, then…